Hotel General Manager

SUMMARY:
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POSITION INFO:

To manage the Hotel to maximize profitability, maintain operational standards and ensure compliance with all relevant Acts. Maintaining and securing the hotel premises to acceptable industry standards applicable to the relevant grading. Overseeing 7 direct reports, 40 indirect reports.  

Execute daily tasks and work instructions according to relevant procedures.

FINANCE AND ADMINISTRATION

• Comply with all relevant management reporting processes
• Manage all the financial procedures of the Hotel
• Maintain correct and competitive pricing and ensure that an acceptable Gross Profit percentage is achieved
• Ensure all outstanding Debtors / Accounts are recovered timeously & review and authorize all transactions reflected on the bank statements plus review and authorize creditor payments
• Interpret management reports, review monthly management accounts, comment on variances & take relevant action
• Ensure agreed upon budgets are achieved
• Consistently monitor product and labour costs, ensuring departmental projections and budgets are adhered to control and manage food and beverage costs and ensure stipulated costs of sales are achieved

OPERATIONS, GUEST SERVICES & FOOD & BEVERAGE MANAGEMENT

• Ensure all operational standards are implemented at the Hotel as required by
• the Company
• Manage and ensure proper maintenance and cleanliness of hotel facilities and rooms
• Maintain high occupancy levels and constantly look for areas of opportunity to increase occupancy during quiet times
• Meet with clients in order to schedule and plan details of conventions, banquets, receptions and other functions
• Ensure knowledge of hotel policies and services, that front-office activities are effectively coordinated and resolve occupants’ complaints and problems
• Ensure food and beverage preparation and service is consistently maintained to high standards of quality
• Ensure daily, weekly and monthly stock takes take place and that food quality is constantly checked and stock is closely monitored and controlled

SALES & MARKETING

• Create awareness towards all Social Media e.g. Facebook, Twitter & Instagram and update regularly with the guidance of the Group Sales and Marketing Manager
• Answer all OTA’s (online Travel Agents) e.g. Booking.com, Expedia , Agoda, Air B&B, etc. queries within 2 hours
• Ensure updating of all OTA’s is done together with the Group Sales and Marketing manager
• Attend all local travel meetings, expo’s, etc. and be on top of all local events happening in and around the Kei region
• Prepare the yearly Sales and Marketing strategy in liaison with the Group Sales and Marketing manager
• Visit local travel agents, corporate companies and government clients, whenever possible and time allowing
• Liaise and network with other tourism products / industries to negotiate discounts and networking & collaborative opportunities
• Complete Monthly reports ensuring the following are included: compliments and complaints received, upcoming events, SWOT and assessment of the month
• Arrange AA and Tourism grading council inspections in liaison with the Group Sales and Marketing Manager

STAFF MANAGEMENT

• Manage staff’s time and attendance
• Observe and monitor staffs’ performance to ensure that company rules and procedures are being adhered to
• Identify training needs and implement relevant training initiatives to address those needs
• Interview and hire applicants when vacancies arise
• Ensure adherence to company’s disciplinary code and procedures & facilitate disciplinary hearings, issue warnings and counsel where applicable
• Monitor time and attendance and ensure shift patterns are being adhered to
• Submit all related salary information to Head Office payroll by no later than the 20th of each month

HEALTH & SAFETY

ENSURE APPOINTED “SAFETY OFFICER” COMPLIES WITH THE BELOW AND REPORTS ALL INFORMATION TO MANAGEMENT

• Ensure knowledge of hotel emergency procedures, where all emergency shut-offs and exits are located and assist guests when necessary in case of an emergency
• Facilitate all emergency response training and health and safety training for all staff
• Ensure that hotel is a safe, clean and healthy environment at all times
• Carry out any duty or requirement imposed on the hotel by the OHS Act
• Report any unsafe or unhealthy situations to management
• Ensure that the requirements of the OHS Act are complied with by all team members

GENERAL

• Perform all duties, within your vocational abilities, as requested
• Carry out any other ad hoc duties as and when required by management
• Liaise with different personnel, as is required, to prevent delays and on-time delivery
• Ensure high quality standards of work are adhered to at all times

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