Hotel Human Resources Manager

SUMMARY:
Lead all HR functions including recruitment, onboarding, training, performance management, successio

POSITION INFO:

About the Hotel

This iconic 349-room property in Bantry Bay is renowned for its luxury accommodation, friendly hospitality, and world-class facilities. With breathtaking views, a palm-lined infinity pool, top restaurants, and state-of-the-art events spaces, The President Hotel is one of Cape Town's most loved destinations - and an exciting workplace where excellence meets opportunity.

Our leaders are passionate about our hotel, our guests, and our team. We are guest-centric, striving to deliver exceptional experiences while continuously improving. The team are authentic, work on a trust basis, and have a proven track record of delivering consistent growth.

The Role

We are seeking an experienced Hotel Human Resources Manager to join our executive leadership team. Reporting directly to the General Manager, this role will lead all HR functions to ensure a motivated, high-performing, and engaged workforce aligned with our strategic goals and values.

Qualifications & Criteria

• 7-10 years HR experience, with at least 5 years in a large hotel or luxury hospitality environment (essential).

  Hotel HR experience is vital as the role requires supporting a 24/7 operation with diverse departments such as Front Office, Housekeeping, Food & Beverage, and Banqueting. It involves managing shift-based teams, high seasonal demand, variable working hours, and ensuring staffing levels and skills directly support exceptional guest service.

• Strong knowledge of HR best practices, labour law, recruitment, talent management, performance management, employee relations, and training & development.

• Proven ability to implement HR strategies that drive both employee engagement and operational success.

• Experience leading large, multicultural teams with credibility, professionalism, and emotional intelligence.

• Strong conflict resolution, coaching, and negotiation skills.

• Excellent communication, presentation, and interpersonal skills.

• Deep understanding of the Cape Town hospitality labour market.

• Must hold a valid South African ID.

Key Competencies

• Strategic HR Leadership - Aligning HR with business needs.

• Talent Management - Recruiting, developing, and retaining top talent.

• Employee Engagement - Building an inclusive, motivating culture.

• Compliance - Ensuring adherence to labour laws and policies.

• Stakeholder Engagement - Building trusted relationships across all levels.

Duties & Responsibilities

• Lead all HR functions including recruitment, onboarding, training, performance management, succession planning, and employee engagement.

• Partner with operational leaders to ensure their teams are supported, motivated, and aligned with the hotel's values.

• Ensure full compliance with labour legislation and hospitality-specific HR requirements.

• Manage employee relations with professionalism and emotional intelligence.

• Oversee payroll