Hotel IT Manager

SUMMARY:
Hilton Kinshasa, Democratic Republic of the Congo

We are seeking a highly skilled IT Manager to join our team at the Hilton Kinshasa in the Democratic Republic of the Congo. As the IT Manager, you will be responsible for managing and maintaining IT systems, with a strong emphasis on supporting Front Office, Finance, and hotel operations. Proficiency in Opera and Symphony systems is essential for this role.

POSITION INFO:
Key Responsibilities:

• Lead the implementation and maintenance of IT systems, including hardware, software, and networks, with a focus on Opera and Symphony platforms.
• Collaborate closely with Front Office and Finance departments to understand their IT requirements and ensure seamless integration of systems to support operational efficiency.
• Oversee the configuration, customization, and optimization of Opera Property Management System (PMS) and Symphony Central Reservations System (CRS) to meet the unique needs of the hotel.
• Provide technical support and training to hotel staff on Opera and Symphony systems, ensuring proficiency in utilizing these tools for daily operations.
• Develop and enforce IT policies and procedures to ensure data security, compliance, and reliability of systems.
• Proactively identify opportunities for system enhancements and implement innovative solutions to improve guest experience and streamline processes.
• Stay updated on industry trends and emerging technologies related to Opera and Symphony systems, recommending best practices and strategies for optimization.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT management, preferably in the hospitality industry, with a strong understanding of Opera and Symphony systems.
• In-depth knowledge of Opera PMS and Symphony CRS, including configuration, troubleshooting, and customization.
• Experience in managing IT infrastructure, networks, and cybersecurity protocols.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues.
• Fluency in English; proficiency in French is advantageous.

• Competitive EXPAT salary and benefits package paid in US Dollars
• Room for professional growth and advancement within Valor Hospitality Partners' extensive network.
• Experience the vibrant culture and natural beauty of the Democratic Republic of the Congo.

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