Hotel Management Couple - Wild Coast

SUMMARY:
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POSITION INFO:

Job Description:

A beloved Coastal destination offering both rustic charm and authentic hospitality, is seeking an experienced and dynamic Hotel Management Couple to take full responsibility for the day-to-day operations of the property. This is a hands-on, live-in role suited to a passionate and resilient couple with proven hospitality management experience and a genuine love for people, nature and guest experience.  Together, you will bring a strong balance of operational, administrative and people-management skills.

Education and Experience:

• Matric or equivalent
• Post graduate qualification advantageous
• Minimum of 5 years’ hospitality management experience (preferably in a resort environment)
• Demonstrated experience in the roles mentioned above
• Valid drivers license (both partners preferred
• Strong financial acumen (budgeting, reporting and stock control)
• Comfortable living in a remote location and adaptable to a dynamic environment
• Experience with hospitality related computer systems, in particular APEX and NIGHTSBRIDGE and OTA’s

Shared Key Responsibilities:

• Housekeeping
• Management and quality control
• Front office and guest relations: Check-ins, reservations, conflict resolution,
• Food & Beverage operations: from Kitchen oversight to bar and restaurant service standards,
• Financial management: Stock control, budgeting, reporting, payroll, supplier negotiations
• Maintenance Coordination: Overseeing repairs, groundskeeping and preventative maintenance,
• Property Management: ensuring standards of safety, cleanliness and aesthetic upkeep
• Team leadership & HR: training, rostering, conflict resolution and fostering a strong team culture
• Overall management and leadership of the hotel, campsite, and all facilities
• Ensuring consistent guest satisfaction and handling guest feedback with professionalism
• Staff management across all departments (Kitchen, Front Office, Maintenance, Housekeeping and Security)
• Budgeting, financial controls, cost-saving initiatives and stock management
• Operational oversight of F&B, housekeeping and front of house
• Property and grounds maintenance, coordinating in-house maintenance and contractors when on the property
• Upholding health and safety standards and ensuring compliance with all regulatory requirements
• Regular reporting to Shareholders and Head Office on operations, finances and performance
• A foreign language such as Dutch, German and/or Xhosa would be an advantage

Key Competencies:

• Excellent interpersonal and communication skills
• Ability to work independently and lead a team with professionalism and empathy
• Planning skills & Accuracy
• Financial Management and Reporting
• Problem solving & analytical skills
• Accuracy & Strategy planning
• Excellent communication skills
• Innovative Marketing and Promotions
• Logical thinking & information seeking
• Self-development orientation
• Cultural sensitivity
• Empathetic
• Service orientation
• Excellent people skills