SUMMARY:
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POSITION INFO:
DivisionCape Cadogan
Business UnitManagement
Minimum experienceNot Applicable
Company primary industryHospitality
Job functional areaManagement
Job Description
This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter.
This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.
If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you. KEY RESPONSIBILITIES
Strategic & Operational Leadership
· Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.
· Align operational goals with brand positioning, guest experience targets, and financial objectives.
· Lead cross-functional coordination between hotel and restaurant operations.
· Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
· Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.
Guest Experience, Innovation & Brand Standards
· Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
· Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
· Maintain brand-aligned design, ambiance, and experiential offerings.
· Benchmark against industry trends and competitor offerings to maintain innovative service standards.
· Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.
Financial Management & Procurement
· Develop, manage, and report on property-level budgets and forecasts.
· Control costs, optimise profitability, and manage P&L for both entities.
· Support procurement negotiations to achieve favourable property and group-level agreements.
· Approve purchasing and capital expenditure in line with company policy.
Team Leadership, Succession & Culture
· Recruit, onboard, and manage key personnel across the hotel and restaurant.
· Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
· Champion a culture of accountability, innovation, and service excellence.
· Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
· Step in temporarily during vacancies in key roles to ensure operational continuity.
· Facilitate staff development and identify high-potential talent for future leadership roles
· Support cross-property training and coordinate with external trainers as needed.
Sales, Marketing & Revenue Generation
· Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
· Support event sales, brand partnerships, and guest engagement initiatives.
· Monitor pricing, packages, and promotions to maintain competitiveness.
· Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.
Compliance, Community & Standards
· Ensure compliance with labour legislation, health and safety, and food safety regulations.
· Oversee maintenance and hygiene standards across hotel and restaurant facilities.
· Implement SOPs and quality control audits across departments.
· Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks withing the city such as water shortages and load shedding.
Neighbourhood Engagement
· Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders.
· Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community.
· Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
· Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
· Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.
REQUIRED SKILLS AND EXPERIENCE
· Diploma or Degree in Hospitality Management or Business Administration
· Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership
· Proven track record in luxury boutique hotels and/or fine dining environments
· Deep understanding of Cape Town’s tourism and culinary market
· Familiarity with PMS, POS, and revenue management systems
· Valid driver’s license and ability to work flexible hours, including weekends
· Strategic thinking with hands-on operational ability
· Strong financial literacy and commercial acumen
· Guest-centric mindset with luxury service orientation
· Leadership, motivation, and people development skills
· Calm and solution-driven under pressure
· Excellent verbal and written communication
· High emotional intelligence and stakeholder engagement capability
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
· Excellent attention to detail.
· Guest focus philosophy, living the MORE brand and driving the MORE experience.
· Excellent communication skills (written and verbal), practicing honest communication.
· Team player with positive attitude, enthusiasm, and emotional control.
· Excellent time management and self-discipline, interpersonal & solution seeking skills.
· Proactive, use initiative and creative flair when required.
· Committed and loyal, adaptable, and flexible.
· Must work accurately under pressure.
· People skills – tolerance, patience, and care, ability to receive constructive feedback openly
