Hotel Manager

SUMMARY:
The House Manager plays a central role in creating a welcoming, well-managed, and professional living
environment for students. Acting as the “face” of Brooklyn House, this individual ensures that the residence operates
to the standards of a high-end hotel, blending hospitality, operations, and facilities management.
The ideal candidate will be well versed in hotel management, with the ability to translate those principles into the
unique context of a premium student residence. This includes maintaining exceptional cleanliness, service quality, and
efficiency, while ensuring students enjoy a supportive and world-class living experience.

POSITION INFO:
Key Responsibilities
Student Engagement & Support
- Serve as the first point of contact for all student inquiries, concerns, and requests.
- Provide guidance and information about residence facilities, rules, and services.
- Foster a supportive, approachable, and professional atmosphere in the residence.
Operations & Inspections
- Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance.
- Report and escalate maintenance issues to contractors/maintenance teams.
- Follow up on outstanding repairs and ensure timely resolution.
- Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.
Cleanliness & Standards
- Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness.
- Coordinate with cleaning staff to ensure daily schedules are adhered to.
- Monitor and enforce compliance with hygiene and safety protocols.
Administration & Reporting
- Maintain logs of student issues, maintenance requests, and inspections.
- Provide daily/weekly reports to management on residence operations.
77 Lynnwood Road, Brooklyn, 0081
-house.co.za
/>Lynnwood Mile (Pty) Ltd (Reg: 2019/085472/07) Director: HM Lamb
- Assist with check-ins, check-outs, and room inspections at the start/end of leases.
Skills & Competencies
- Strong background in hotel or hospitality management.
- Excellent interpersonal and communication skills.
- Professional, approachable, and service-oriented demeanor.
- Superior organizational and problem-solving abilities.
- Ability to manage multiple tasks under pressure.
- Eye for detail with a high standard for cleanliness, service, and presentation.
Qualifications
- Proven experience in hotel management, front-of-house, or hospitality leadership roles.
- Previous experience in premium student housing is advantageous.
- Strong administrative and reporting skills.
- Familiarity with maintenance processes and building operations.
- Must be flexible to work occasional evenings/weekends when required.
Performance Indicators
- High levels of student satisfaction and positive feedback.
- Timely resolution of maintenance and service issues.
- Consistent cleanliness and upkeep of residence spaces.
- Accurate reporting and proactive problem-solving.
- Delivery of service standards comparable to a high-end hote