Hotel Manager

SUMMARY:
A sophisticated Boutique Hotel in Gardens, Cape Town, offering guests an intimate and personalized experience is looking for a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury.

POSITION INFO:
Duties:

Operational Leadership:

Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Ensure smooth daily operations and uphold brand standards across all touchpoints.
Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
Foster and maintain a strong and collaborative working relationship with the team

Team Management & Development:

Lead, mentor, and motivate department heads and their teams.
Foster a culture of accountability, service excellence, and teamwork.
Conduct regular performance reviews and support training initiatives.

Guest Experience:

Champion a personalized guest experience that reflects the hotels unique character.
Engage with guests regularly to ensure satisfaction and build relationships.
Implement initiatives to enhance guest loyalty and repeat business.

Financial & Administrative Oversight:

Assist the General Manager with budgeting, forecasting and cost control.
Monitor revenue streams and identify opportunities for growth and efficiency.
Ensure compliance with health, safety, and legal standards.

Strategic Support:

Collaborate with the General Manager on strategic planning and execution.
Contribute to marketing, sales and brand initiatives.
Represent the hotel in the absence of the General Manager.

Requirements:

Grade 12
A formal hospitality degree or diploma
Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
Strong leadership and interpersonal skills.
Proven ability to manage teams and deliver exceptional guest service.
Financial acumen and operational savvy.
Excellent communication and problem-solving abilities.
Hospitality qualification or relevant tertiary education preferred.