Hotel Manager

SUMMARY:
A sophisticated and soulful boutique hotel in the heart of Cape Town is looking for a HOTEL MANAGER

POSITION INFO:
We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury.

Key Responsibilities:
Operational Leadership

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards across all touchpoints.
• Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
• Foster and maintain a strong and collaborative working relationship with the team at the hotel's preferred dining partner.

• Lead, mentor, and motivate department heads and their teams.
• Foster a culture of accountability, service excellence, and teamwork.
• Conduct regular performance reviews and support training initiatives.

• Champion a personalized guest experience that reflects the hotel's unique character.
• Engage with guests regularly to ensure satisfaction and build relationships.
• Implement initiatives to enhance guest loyalty and repeat business.

• Assist the General Manager with budgeting, forecasting, and cost control.
• Monitor revenue streams and identify opportunities for growth and efficiency.
• Ensure compliance with health, safety, and legal standards.

• Collaborate with the General Manager on strategic planning and execution.
• Contribute to marketing, sales, and brand initiatives.
• Represent the hotel in the absence of the General Manager.

• Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Strong leadership and interpersonal skills.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.
• Excellent communication and problem-solving abilities.
• Hospitality qualification or relevant tertiary education preferred.