Hotel Manager - Cape Town and the Winelands

SUMMARY:
Full operational management of a luxury property

POSITION INFO:

We are currently recruiting experienced Hotel Managers for luxury properties in Cape Town and the Winelands. If you are passionate about delivering exceptional guest experiences and have a strong operational and financial background in the 5-star hospitality space, we’d love to hear from you.

Position: Hotel Manager
Locations: Cape Town & Winelands
Type: Full-time
Salary: Competitive (Based on experience)

What We're Looking For:

• Minimum of 3–5 years’ experience as a Hotel Manager or similar leadership role in a 5-star or luxury environment
• Proven ability to manage full hotel operations, front door to back door
• A guest-first mindset with an unwavering focus on service excellence
• Strong leadership, team development, and conflict-resolution skills
• High-level financial acumen with experience in budgeting, forecasting, and cost control
• Familiarity with hotel management systems (e.g., Opera, Protel, or similar)
• Willingness to work long hours, including weekends and public holidays

Key Responsibilities:

• Oversee all aspects of the hotel’s operations, ensuring smooth and efficient day-to-day running
• Lead and motivate department heads and their teams to uphold brand standards and drive service excellence
• Build and maintain strong guest relationships, ensuring high satisfaction and return rates
• Ensure compliance with health, safety, and operational policies and procedures
• Monitor and drive financial performance, including revenue targets and cost control
• Uphold brand reputation and handle guest feedback or complaints with professionalism
• Maintain consistent communication with ownership and stakeholders
• Drive quality assurance across all departments, including F&B, Housekeeping, Front Office, and Maintenance
• Implement strategies to improve efficiency, service delivery, and profitability
• Foster a culture of accountability, training, and continuous improvement within the team

Key Performance Indicators (KPIs):

1. Guest satisfaction score (NPS or similar)
2. Employee engagement and retention rate
3. Gross Operating Profit (GOP) margins
4. Revenue per Available Room (RevPAR)
5. Food & Beverage cost control and profitability
6. Average response/resolution time for guest complaints
7. Staff training and development hours completed
8. Online review ratings (TripAdvisor, Google, Booking.com)
9. Health & safety compliance audit score
10. Occupancy and ADR growth vs previous periods

Please indicate which region you are applying for (Cape Town or Winelands).

These are demanding, hands-on roles that requires dedication, flexibility, and stamina. If you're ready to work long hours, weekends, and public holidays as part of a passionate and professional team—this opportunity is for you. Join a group of luxury properties where your leadership will directly impact guest experience and team culture.