Hotel Operations Manager

SUMMARY:
Supervise and coordinate operations across Front Office, Housekeeping, Food & Beverage, Spa, and M

POSITION INFO:

We are seeking an experienced and hands-on Hotel Operations Manager to oversee the day-to-day operations of our hotel, ensuring seamless coordination across all departments and delivering an exceptional guest experience.

Key Responsibilities:

• Supervise and coordinate operations across Front Office, Housekeeping, Food & Beverage, Spa, and Maintenance departments.
• Develop, implement, and monitor operational policies, procedures, and performance standards.
• Maintain compliance with health, safety, and hygiene regulations.
• Collaborate with the General Manager to prepare budgets, forecast expenses, and implement cost-control strategies to drive profitability.
• Foster a culture of teamwork, professionalism, and guest-centric service.
• Address guest feedback and resolve issues promptly to maintain high satisfaction levels.
• Lead, motivate, and train staff to ensure continuous improvement and service excellence.
• Oversee scheduling, performance reviews, and departmental reporting.

Requirements & Qualifications:

• Degree or Diploma in Hospitality Management (preferred).
• 5–7 years’ experience in hotel operations or a senior hospitality management role.
• Proven ability to manage multiple departments within a hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Financial acumen with experience in budgeting, forecasting, and cost control.
• A passion for hospitality and a commitment to creating memorable guest experiences