Hotel Receptionist

Recruiter:

Hospitality Hire

Job Ref:

CPT000132/AW

Date posted:

Thursday, September 25, 2025

Location:

Bantry Bay, South Africa

SUMMARY:
Position: Hotel Receptionist
4* Hotel - Bantry Bay, Cape Town

POSITION INFO:

Critical Criteria (Requirements)
Matric certificate (Grade 12); hospitality or office administration qualification advantageous

Minimum 2 years’ experience as a hotel receptionist in a 4/5-star property (experience in 300+ room hotels advantageous)
Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
Strong organisational skills, attention to detail, and guest service orientation
Professional, well-presented, and guest-centric approach
Excellent communication and interpersonal skills
Must hold a valid South African ID

Key Competencies

ð¹ Guest-Focused Approach – Warm, friendly, and proactive in creating memorable guest experiences
ð¹ Operational Accuracy – Ensures precise billing, reservations, and daily administrative processes
ð¹ Time Management – Able to prioritise tasks and multitask efficiently in a fast-paced environment
ð¹ Communication & Teamwork – Clear, professional, and collaborative in interactions with guests and colleagues
ð¹ Problem Solving – Quickly identifies and resolves operational or guest-related issues

Duties & Responsibilities

Welcome and engage guests with warmth and professionalism; assist VIP arrivals and departures
Handle efficient check-in and check-out processes, ensuring billing accuracy and room readiness
Process reservations, amendments, cancellations, and group bookings accurately in Opera PMS
Maintain a neat, organised, and fully stocked reception desk
Liaise with Housekeeping, Porters, Room Service, and other departments to ensure seamless guest service
Attend daily briefings, provide handovers, and communicate relevant guest or operational updates
Perform end-of-shift checks and complete handover tasks, ensuring no unresolved guest issues remain
Uphold the hotel’s standards of professionalism, grooming, and guest interaction

Package on Offer

Basic salary (TBA)
50/50 contribution to Pension
Company contribution to medical aid

Important Application Notes

Must hold a valid South African ID
Only candidates with proven hotel reception experience will be shortlisted
Ensure your CV is 100% updated
All applicants will attend a virtual introduction interview
Recruitment aligns with the company’s Employment Equity Plan

About the President Hotel

The President Hotel is on a journey to be considered a true luxury destination.
Purpose: To create and inspire memorable experiences
Vision: To become Cape Town’s most loved hotel
Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the President Hotel offers:

349 stylish rooms, suites, and apartments
Breathtaking views of the Atlantic Seaboard
A palm-lined infinity pool
World-class restaurants
State-of-the-art conference and event venues
An iconic working environment where excellence meets opportunity

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