SUMMARY:
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POSITION INFO:
Housekeeper - Room Attendant Pepperclub Hotel | Cape Town The Room Attendant at Pepperclub Hotel plays a vital role in maintaining the immaculate presentation of our guest rooms and public areas. This role requires a strong work ethic, attention to detail, and pride in delivering a consistently high standard of cleanliness and comfort. The Room Attendant reflects Pepperclub’s commitment to Responsibility, Accountability, Integrity, Service, and Excellence (RAISE) — ensuring that every guest’s stay is marked by care, precision, and a sense of luxury. Main Duties & Responsibilities Guest Room Servicing: Clean and prepare guest rooms, suites, and public areas according to hotel standards and daily room allocations. Linen & Amenities: Change linens, replace towels, restock amenities, and ensure all items meet quality and presentation requirements. Inspection & Detailing: Perform visual checks for maintenance issues, damages, or missing items and report them promptly to the Supervisor. Hygiene & Sanitation: Follow cleaning schedules and procedures for bathrooms, surfaces, floors, and furniture using approved cleaning materials. Guest Interaction: Greet guests politely and assist with basic requests while maintaining discretion and professionalism. Team Support: Work collaboratively with fellow housekeepers, public area attendants, and laundry staff to meet daily targets. Health & Safety Compliance: Adhere to all safety, hygiene, and environmental regulations. Lost & Found: Follow procedures for handling guest property responsibly. Operational Standards: Maintain cleaning equipment in good condition and ensure storage areas remain clean and organised. Professional Conduct: Uphold Pepperclub’s grooming standards, punctuality, and professional behaviour at all times. Requirements, Qualifications & Expectations Minimum 1 year of housekeeping experience in a 4- or 5-star hotel or similar hospitality environment. Strong understanding of cleaning standards, chemical safety, and hygiene protocols. Reliable, organised, and able to meet performance targets. Physically fit and able to perform repetitive tasks efficiently. Attention to detail with pride in presentation and quality. Excellent time management and teamwork skills. Flexible to work shifts, weekends, evenings, and public holidays. Professional appearance and positive attitude. Why Join Pepperclub Be part of a respected, high-performing housekeeping team. Work in one of Cape Town’s most prestigious five-star hotels. Gain valuable experience in luxury hospitality standards. Contribute to a culture built on integrity, service, and excellence.
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