Housekeeping Manager

SUMMARY:
Involves supervising housekeeping staff, managing laundry operations, monitoring stock levels

POSITION INFO:

Piekenierskloof Mountain Resort, or simply ‘Piekies’ as we’re fondly known, remains a favourite low-key holiday haunt for multi-gen families and returning guests. Being just above the town of Citrusdal gives us a front-row view of the Cedarberg Mountains.

Piekenierskloof Mountain Resort forms part of Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:
The Resort Executive Housekeeper with oversight of laundry and stock is responsible for managing and coordinating housekeeping, laundry services, and inventory control at the resort. This role involves supervising housekeeping staff, managing laundry operations, monitoring stock levels of cleaning supplies and amenities, and ensuring the cleanliness, organization, and efficiency of all related operations.

Key Responsibilities:

• Housekeeping Operations Management: Supervise and lead the housekeeping team in maintaining cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces. Establish and enforce cleaning standards, procedures, and schedules to ensure high-quality housekeeping services.
• Laundry Services Oversight: Manage the resort's laundry operations, including washing, drying, folding, and ironing linens, towels, and guest clothing. Ensure proper handling of laundry items, adherence to laundry procedures, and maintenance of laundry equipment.
• Stock and Inventory Control: Monitor and manage stock levels of cleaning supplies, guest amenities, linens, and other housekeeping-related inventory. Coordinate with suppliers, place orders, receive deliveries, and maintain accurate inventory records.
• Quality Assurance: Conduct regular inspections of guest rooms, laundry facilities, and stock storage areas to ensure cleanliness, organization, and compliance with standards. Address any issues, discrepancies, or deficiencies promptly and implement corrective measures.
• Guest Satisfaction and Service: Prioritize guest satisfaction by delivering clean, well-maintained accommodations, fresh linens, and quality amenities. Respond to guest requests, feedback, and complaints related to housekeeping, laundry, or stock promptly and professionally.
• Budget Management and Cost Control: Assist in budget planning for housekeeping, laundry, and stock operations, monitoring expenses, and optimizing resource utilization.
• Identify cost-saving opportunities, negotiate with vendors, and ensure efficient use of resources.
• Staff Management: Recruit, train, and supervise housekeeping staff, providing guidance, feedback, and support to ensure a motivated and well-trained team. Schedule shifts, assign tasks, and monitor performance to maintain high standards of cleanliness and service.
• Inventory Management: Manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and efficient use of resources. Coordinate with suppliers, place orders, and monitor expenses to maintain cost-effective housekeeping operations.
• Safety and Compliance: Enforce safety regulations and cleanliness standards to provide a safe and healthy environment for guests and staff. Ensure compliance with health, safety, and environmental regulations related to housekeeping operations.
• Cleaning Operations: Oversee the daily cleaning operations for guest rooms, public areas, and other designated spaces within the resort. Implement and enforce cleaning procedures and standards to maintain a pristine and welcoming environment
• Guest Interaction: Engage with guests to address any specific requests, concerns, or feedback related to housekeeping services. Strive to exceed guest expectations by delivering exceptional service.

Qualification, knowledge & Experience