Housekeeping Manager

SUMMARY:
Luxury Hotel overlooking the lush vineyards and breathtaking Stellenbosch mountains is looking for a Housekeeping Manager to ensure that all guest bedrooms and public areas are cleaned to the highest standard. Directly manages the housekeeping department and to ensures strict compliance with hotels policies and procedures.

POSITION INFO:
Duties:

Ensure all staff in Housekeeping comply with Hotel Policy regarding uniform and personal hygiene.
Be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs by liaising with Reception.
Issue stock, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of the shift
Check all work given to the Room Assistants and Porters, when necessary, throughout the day to ensure standards are being adhered to.
Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and to make sure these areas are kept as per the hotel’s standard.
Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to front desk.
Ensuring that accommodation is clean, well maintained and attractively presented.
Ensure that company standards for guest services and housekeeping services are met or exceeded.
Ensure Guest’s and Hotel Laundry is dealt to the standard laid down by the hotel management.
Adhere to local and company hygiene, health and safety regulations
Developing check lists for regular preventative maintenance and discuss with Maintenance Manager
Developing and utilizing check lists for regular cleaning and upkeep.
Conduct daily meetings and training sessions as and when required.
When necessary, take disciplinary actions on staff members.
Assist in the development and writing of Housekeeping departmental standards and improved processes.
Drawing up of weekly rosters for housekeeping, laundry and porters - always considering the hotel status (Arrival / Departure / Occupancy).
Monitor staff performance to ensure that guests are happy
Minimize wastage of materials through careful monitoring of cleaning materials
Placing orders for all cleaning materials according to company policies and procedures
Monthly stock takes and mid- month operating equipment stock takes
Ensure all storerooms are neatly kept and always packed
Ensure all stoeps and court yards are neat and always packed

Requirements:

Grade 12
Certificate or Diploma in Hospitality will be an advantage
A minimum of 5 years of experience in a Housekeeping Manager / Supervisor role within a 4/5* luxury property
High level of physical endurance
Impeccable communication skills both written and verbal
Must be computer literate
Leadership experience
Strong training skills and experience
Effective rostering abilities
Knowledgeable with the controlling of expenses and inventories
Ability to remain calm and professional under pressure