The Housekeeping Manager is responsible for the management and operation of the housekeeping department at One Thibault Hotel, a property under ITC Hospitality Group. This is a critical role in ensuring that all guest areas and back-of-house facilities are maintained to the highest standards of cleanliness and presentation. The position requires a combination of operational expertise, leadership ability, and a passion for delivering exceptional guest experiences.
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Oversee the day-to-day cleaning operations of the housekeeping team at One Thibault Hotel.
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Plan, organise and monitor staff activities to ensure compliance with quality assurance standards.
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Manage all personnel issues within the department including recruitment, training, coaching, counselling, and performance reviews.
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Prepare and manage housekeeping staff schedules/rosters and authorise payroll within the parameters of South African labour legislation.
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Maintain strong working relationships with internal departments, vendors, and contractors.
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Source and manage suppliers for linen, cleaning materials, and guest supplies.
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Control budgets, supply costs, laundry, maintenance, and wages.
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Conduct and report on regular stock-takes, budgets, maintenance reports, and safety audits.
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Implement and maintain housekeeping department minimum standards and procedures.
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Complete deep-cleaning schedules and guestroom inspections; evaluate furniture, fixtures, and décor and make recommendations for repairs or refurbishment.
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Communicate effectively, both verbally and in writing, to provide clear direction to the team.
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Manage guest lost-and-found, storage and inventory, and handle guest enquiries.
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Monitor the issuance of keys and maintain security standards.
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Ensure proper usage, training, and labelling of all cleaning chemicals and hazardous supplies.
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Lead daily team briefings and regular departmental meetings to ensure consistent communication.
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Ensure maintenance issues are reported and resolved promptly.
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Perform duty management responsibilities or other special projects as requested by ITC Hospitality Group.
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Leadership: Ability to motivate and lead a diverse team to deliver consistently high standards.
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Organisation: Strong organisational and time-management skills for managing staff, schedules, supplies, and spaces.
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Attention to Detail: Commitment to maintaining immaculate cleanliness and presentation standards.
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Communication: Clear and professional communication with staff, management, and guests.
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Problem Solving: Ability to identify issues promptly and implement effective solutions.
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Financial Acumen: Experience with budgets, inventory controls, and management reporting.
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Technical Skills: Knowledge of housekeeping operations, sanitation requirements, and use of cleaning chemicals; proficiency with Microsoft Office and property management systems.
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Minimum 5 years’ hospitality experience, including at least 2 years in a housekeeping management role.
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Proven reliability, diligence, and attention to detail.
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Up-to-date knowledge of housekeeping trends and best practices.
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Degree or diploma in Hospitality Management (advantageous).
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Experience in leading a team to excel and work cohesively.
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Financial know-how, including experience with budgets and management accounts.
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International experience and additional languages (advantageous).
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Must be able to work shifts, weekends, and public holidays.
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South African citizenship or a valid work permit if not in possession of a South African ID document.
