Housekeeping Manager 5* Hotel

SUMMARY:
HOUSEKEEPING MANAGER : 5* HOTEL
                            
HERMANUS: A renowned five-star hotel in the scenic coastal town of Hermanus is inviting an experienced Housekeeping Manager to join its dynamic team and play a key role in delivering world-class hospitality.

POSITION INFO:
Purpose of the Role
To lead and manage the housekeeping department to consistently deliver five-star cleanliness, presentation, and service standards while ensuring operational efficiency, team performance, and guest satisfaction.

Key Responsibilities Include but Are Not Limited To

• Overseeing daily housekeeping operations across guest rooms and public areas
• Ensuring all rooms meet readiness standards in line with check-in requirements
• Coordinating closely with Front Office and Maintenance regarding priorities and special requests
• Leading, training, and motivating the housekeeping team to achieve consistent service excellence
• Managing staff rosters to ensure effective coverage and productivity
• Conducting regular room and public area inspections to uphold quality standards
• Ensuring compliance with health, safety, hygiene, and brand requirements
• Maintaining SOPs, checklists, and quality control systems
• Managing linen, amenities, cleaning supplies, and equipment
• Controlling departmental costs in line with approved budgets
• Overseeing laundry operations and linen lifecycle management
• Identifying and reporting maintenance issues to minimise room downtime
• Safeguarding hotel assets through correct procedures and staff training
• Implementing sustainable and environmentally responsible housekeeping practices
• Monitoring chemical, water, and energy usage
• Maintaining accurate records, logs, and reports
• Preparing weekly and monthly housekeeping reports
• Supporting management with planning, forecasting, and budgeting input

• Qualification in Hotel Management or similar
• Minimum of 8–10 housekeeping experience in a similar senior role within a five-star property
• Computer literate and experience working with OPERA Cloud or similar
• Strong operational and technical housekeeping knowledge
• High level of proficiency in English and Afrikaans

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