Housekeeping Manager 5* Hotel

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006126/CL

Date posted:

Tuesday, February 10, 2026

Location:

Hermanus, South Africa

Salary:

Market related Monthly

SUMMARY:
HOUSEKEEPING MANAGER : 5* HOTEL

HERMANUS: A renowned five-star hotel in the scenic coastal town of Hermanus is inviting an experienced Housekeeping Manager to join its dynamic team and play a key role in delivering world-class hospitality.

POSITION INFO:
Purpose of the Role
To lead and manage the housekeeping department to consistently deliver five-star cleanliness, presentation, and service standards while ensuring operational efficiency, team performance, and guest satisfaction.

Key Responsibilities Include but Are Not Limited To

Overseeing daily housekeeping operations across guest rooms and public areas
Ensuring all rooms meet readiness standards in line with check-in requirements
Coordinating closely with Front Office and Maintenance regarding priorities and special requests
Leading, training, and motivating the housekeeping team to achieve consistent service excellence
Managing staff rosters to ensure effective coverage and productivity
Conducting regular room and public area inspections to uphold quality standards
Ensuring compliance with health, safety, hygiene, and brand requirements
Maintaining SOPs, checklists, and quality control systems
Managing linen, amenities, cleaning supplies, and equipment
Controlling departmental costs in line with approved budgets
Overseeing laundry operations and linen lifecycle management
Identifying and reporting maintenance issues to minimise room downtime
Safeguarding hotel assets through correct procedures and staff training
Implementing sustainable and environmentally responsible housekeeping practices
Monitoring chemical, water, and energy usage
Maintaining accurate records, logs, and reports
Preparing weekly and monthly housekeeping reports
Supporting management with planning, forecasting, and budgeting input

Criteria

Qualification in Hotel Management or similar
Minimum of 8–10 housekeeping experience in a similar senior role within a five-star property
Computer literate and experience working with OPERA Cloud or similar
Strong operational and technical housekeeping knowledge
High level of proficiency in English and Afrikaans

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