Housekeeping Supervisor

SUMMARY:
Position: Housekeeping Supervisor
4* 349 Room Hotel - Bantry Bay, Cape Town

POSITION INFO:
We are seeking an experienced Housekeeping Supervisor to lead and support the housekeeping team, ensuring consistently high standards of cleanliness, comfort, and guest satisfaction. The successful candidate will play a key role in maintaining the hotel’s luxury standards and contributing to an exceptional guest experience.
Critical Criteria (Requirements)

• Minimum 2–3 years’ experience in a supervisory role within a hotel housekeeping environment
• Experience in a 4★ or higher hotel is preferred
• Minimum Grade 12 or equivalent; formal training in hospitality or housekeeping management advantageous
• Strong leadership, team management, and organizational skills
• Attention to detail, time management, and professional attitude
• South African citizen with a valid ID

• Team Leadership & Supervision – Supervise, train, and motivate housekeeping staff, allocate daily tasks, and monitor completion
• Quality & Standards – Ensure guest rooms, public areas, and back-of-house spaces are maintained to hotel standards through inspections and coaching
• Guest Service & Experience – Respond promptly to guest requests, complaints, or special requirements while ensuring exceptional service
• Inventory & Stock Control – Monitor and manage cleaning supplies, linen, and guest amenities to minimize loss or waste
• Health, Safety & Compliance – Enforce hygiene, safety, and health protocols and provide training on safe cleaning practices
• Reporting & Administration – Maintain records of staff attendance, room inspections, and inventory usage; assist with operational planning and recruitment

• Supervise and support housekeeping staff, including Room Attendants and support personnel
• Allocate daily tasks and monitor completion to maintain efficiency and high standards
• Conduct regular performance feedback and coaching sessions for staff
• Perform quality inspections of guest rooms, public areas, and back-of-house spaces
• Ensure consistency in cleanliness, presentation, hygiene, and guest amenities
• Respond promptly to guest requests, complaints, or special requirements
• Monitor and manage cleaning supplies, linen, and guest amenities
• Enforce hygiene, safety, and health protocols across the department
• Conduct training and toolbox talks on safe cleaning practices and proper use of chemicals
• Maintain records of staff attendance, room inspections, and inventory usage
• Assist management with housekeeping reports, operational planning, and recruitment
• Uphold the hotel’s values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

• Must hold a valid South African ID
• Only candidates with relevant housekeeping supervisory experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the company’s Employment Equity Plan