Human Resource Consultant

SUMMARY:

HR Consultant required to join Client in the Contact Centre space. Required to work a “late day shift”. Working hours: 11h00am - 19h00pm.

POSITION INFO:

Purpose of the Job

• Provide support services to all Business Units within the organization ensuring the effective and consistent management of all employees.
• Contribute towards the development and on-going review of HR policies and procedures. Ensure compliance with national legislation to ensure that the company’s liability is minimized.
• Ensures the tactical implementation of the strategic HR plan, providing advice to a variety of internal stakeholders to manage need fulfillment
• Displays an affinity for driving success through managing opportunities and driving performance

Key Performance Areas

Core Focus Areas:

• Strategic implementation
• Compliance and Governance
• Service delivery partner

HR Policies and Governance:

• Serves as a subject matter expert on a wide range of HR policies and provides advice.
• Participates in policy design to ensure relevance to local and regional regulations.
• Monitors new and emerging employment legislation and associate codes of practice.
• Reviews policies to integrate legislative developments.

HR Process Enablement:

• Review and streamline processes based to ensure accessible and straightforward approach.
• Continuously improve HR processes to deliver business, compliance, and governance requirements.
• Contribute to the development of HR through active participation in initiatives, plans, policies, and procedures.

Employee Relations Expert:

• Problem solves employee relations issues.
• Provides expert advice to business leaders to facilitate a positive employee experience.
• Contributes to and participates in initiatives that enhances the employee experience across the entire employee lifecycle.

HR Digital Platforms Co-ordination:

• Investigate constant improvement of HR systems to ensure fitness for purpose.
• Make recommendations on digital approaches to enhance the user experience of HR systems.
• Responsible for the data integrity of employee data.

Data and analytics:

• Manage the achievement of key metrics as related to HR service delivery.
• Analyze trends in key metrics and provide recommendations on areas of service delivery improvement.
• Extract data from systems and generate relevant HR reports.

HR Advisor:

• Deliver advice and guidance to manager and employees on matters related to all HR policies and procedures.
• Consult and communicate new ways of working to ensure change initiatives are achieved.
• Support and provide advice on all HR initiatives throughout the entire employee lifecycle.

HR Operations Delivery:

• Responsible for the effective delivery of HR operational requirements.
• Manage the contract for delivery from the service centre and act as the point of escalation for any break in service delivery.
• Support the business in any merger and acquisition activity, providing data, engaging with stakeholders, and performing the required analysis.

Requirements

• HR degree or related tertiary qualification
• International Call Centre / Call Centre HR experience highly advantageous
• Human Resource experience with a specific focus on HR service delivery / operations
• Conflict and change management experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.