ICT Service Support Agent

 

Recruiter:

IOCO

Job Ref:

iOCO01335

Date posted:

Monday, February 21, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

Responsibilities:

  • Technical support and incident management
  • Resolves incident services request allocated timeframes, specified by SLA's
  • Diagnose, and troubleshooting of IT systems
  • Create user accounts, groups and reset password, o...

    JOB DESCRIPTION:

    The Role:

    Responsibilities:

    • Technical support and incident management
    • Resolves incident services request allocated timeframes, specified by SLA's
    • Diagnose, and troubleshooting of IT systems
    • Create user accounts, groups and reset password, on Active Directory

     

     

    Skills and Experience:

    Required Qualification:

    • ITIL foundation,
    • IT National Diploma,
    • A+,
    • N+,
    • MCP,
    • NQF,
    • Level 4 Technical Support 

    Experience required:

    • 2-3 year experience in IT Support/Service Desk
    • A minimum of 2 years relevant experience supporting client computer devices
    • Advanced desktop support knowledge and strong technical abilities
    • Working knowledges of Microsoft Windows 10 as well as various software packing including MS office365

     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.



     

 

 

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