ICT Support Technician

SUMMARY:
I CAN, in partnership with our client, is offering an exciting 12-month learnership opportunity for South African citizens with a disability. This programme provides structured learning and valuable workplace experience within an IT environment.

Job Summary
We are seeking a dedicated and motivated ICT Support Technician to provide technical support, maintain IT infrastructure, and ensure the smooth operation of hardware, software, and network systems. The successful candidate will be responsible for troubleshooting technical issues, supporting end users, maintaining IT equipment, and contributing to a secure and efficient technology environment.

POSITION INFO:
Key Responsibilities Technical Support Provide first-line technical support to end users. Diagnose and resolve hardware, software, and network-related issues. Install, configure, maintain, and upgrade desktop computers, laptops, printers, and peripheral devices. Assist users with software applications and system-related queries. Systems and Network Administration Support and maintain local area networks (LANs) and related technologies. Install, configure, and maintain routers, switches, firewalls, network drives, and security appliances. Monitor system performance and ensure optimal functionality of IT infrastructure. Maintain system documentation and asset records. Hardware and Software Management Install, configure, update, and troubleshoot operating systems and software applications. Manage software deployments and updates across user workstations. Ensure all hardware and software systems are operational and compliant with organizational standards. Customer and User Support Provide professional support to internal and external stakeholders. Assist users in resolving technical issues efficiently and effectively. Respond to customer queries, complaints, and service requests. Gather and analyze user feedback to improve service delivery. Web and Application Support Assist with website maintenance and updates. Support front-end and back-end application functionality where required. Ensure websites and applications remain accessible and operational. Training and Documentation Assist in onboarding and training new users on IT systems and applications. Develop and maintain technical documentation, user guides, and support procedures. Promote best practices in information security and technology usage. Minimum Qualifications Bachelor of Science in Information Technology or equivalent qualification. Higher Certificate in Information Technology. Additional training or certification in Cyber Security will be advantageous. Essential Skills and Competencies Technical troubleshooting and problem-solving. Hardware and software support. Network administration and maintenance. Cybersecurity awareness. Computer literacy and IT systems administration. Excellent communication and interpersonal skills. Teamwork and collaboration. Leadership and initiative. Time management and organization. Decision-making skills. Conflict resolution. Self-motivation and adaptability. Experience Requirements Experience providing ICT support and maintenance services. Experience supporting desktop environments, networks, and end users. Experience working in help desk, technical support, or customer support environments. Exposure to website maintenance and application support is advantageous. Additional Requirements Valid Code 10 Driver's License. Ability to work independently and as part of a team. Strong customer service orientation and commitment to service excellence. Location: Midrand Duration: 12 months Stipend: R10000 per month To apply please send CV, ID, Matric and qualifications email to: boitumelo. -sa.co.za FOLLOW THE LINK TO APPLY: \/>