INSURANCE MANAGER

Establish and maintain relationships with internal and external stakeholders
- Ensure efficiency in the operation of the administration team
- Responsible for drafting user requirements specifications for systems development, developing standard operating procedures and system testing
- Provide supervision, support and advice to the staff within the administration team.
o Manage the administration process for client onboarding
o Ensuring data is accurate and up to date on CRM & Product Suppliers database.
o Manage the administration process for Client Retention
o Ensure that all premiums are collected on a monthly basis monthly – premium collections must comply with commission reports received from Suppliers
o Coordinate with Marketing the Client and Partner communications
o Draft Client Proposals
o Manage complaints
- Conduct weekly meetings with the team and individual staff meetings regularly
- Manage Partners Service Level Agreements
- Coordinate professional development and training for all staff within the administration
- team.
- Conduct appraisals with all staff in the administration team throughout the year.
- Manage leave requests and absences ensuring cover is in place in the required areas.
- Review processes and procedures within the administration team for efficiency and quality.