INTERNAL SALES ORDERS CLERK (EE)

Recruiter:

Watershed Consulting

Job Ref:

Paul BISC

Date posted:

Tuesday, September 22, 2026

Location:

Durban, South Africa

Salary:

R15k negotiable, medical aid and provident fund

SUMMARY:
Receiving, confirming and effective processing of all orders and providing customers with accurate information on all products regarding availability, delivery, etc

POSITION INFO:
Duties: Order Processing: Receive, confirm, and process sales orders on an ongoing basis from customers, reps and agents. Credit notes: Ensure correct contract prices and dates on Syspro. Product Knowledge: Provide basic product knowledge for products. Attend weekly product training Telephone\/Communication skills: Demonstrate courteous telephone skills. Build customer relations, inform them of new products and price increase. Filing Controls\/ Housekeeping: Filing to be correctly done and regularly updated. Contract Pricing: Manage contract pricing for all customers. Department correspondence: Draft responses to queries. ETA on out of stocks: Communicate ETA to sales team daily Get updates from production manager on ETA of out of stocks Back-orders: Release back orders and print picking slips in warehouse (when stock available). Report to be done weekly Customer: Ensure clear communication. Assist Sales Representatives: Assist with customer information, including orders not delivered, ETA on out of stocks, contract pricing etc. Switchboard: Relieve on switchboard when needed. Requirements: A tertiary qualification in cost accounting, or a related field. 3-5 years working knowledge of a production administrative environment and basic cost accounting. Experience in a global multinational company will be beneficial. Excellent numeracy skills. Exceptional customer Service Experience with Syspro advantageous.

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