IPCM Operations Manager (Incident, Problem, and Change Management)

Recruiter:

Communicate Recruitment

Job Ref:

CTI005695/KM

Date posted:

Thursday, August 28, 2025

Location:

Cape Town, South Africa

Salary:

Annually

SUMMARY:
Our client is seeking an IPCM Operations Manager to provide strategic oversight and operational leadership across Incident, Problem, and Change Management. This role will drive process maturity, lead a specialist team, and ensure alignment with business goals.

POSITION INFO:

Lead and mentor an IPCM team with clear objectives and guidance.
Oversee major incident management to minimise disruption.
Direct problem management to resolve root causes and improve system reliability.
Manage controlled change implementations with minimal risk.
Define and execute IPCM strategy aligned to organisational goals.
Monitor performance metrics and report to senior leadership.
Foster collaboration across global stakeholders and teams.
Continuously improve processes using data-driven insights and best practices.

Skills & Experience:
Proven background in incident, problem, and change management.
Strong leadership and operational management capabilities.
Analytical and data-driven decision-making approach.
Skilled communicator with global stakeholder engagement experience.
ITIL certification.

Qualification:
Relevant IT/Management qualification and ITIL certification.

Contact Kauthar Marcus on or , quoting the Ref: CTI005695.

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