ISO Service Delivery Specialist

SUMMARY:
Our client, a leader in the Telecommunications Industry, is looking for a ISO Service Delivery Specialist to actively facilitate the delivery of business services by adhering to ISO processes that meets or exceeds service levels of the technologies that supports their business.6 month contract position. R250 per hour.

POSITION INFO:

Duties:

• Service Management: General

(Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes.).

• Service Management: Customer Experience, Service Quality and Performance

(Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.

• Systems Management - Service Transition

(Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively).

• Service Management: Risk and Control

(Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.)

Skills required:

• ITIL Service Management Framework
• Service Operations
• Service Transition
• CRM
• Provisioning
  

Minimum Requirements:

• A  3-year tertiary qualification majoring in IT
• 2 years’ experience in an IT environment is essential.
• IT related experience is highly desirable
• GSM related experience is highly desirable

NB! This job is now closed. You can apply for other jobs by uploading your CV.