SUMMARY:
Upper Highway - Are you a skilled technical support professional passionate about resolving complex IT challenges and delivering top-tier service? Step into an exciting onsite role where your diagnostic expertise directly keeps systems running smoothly!
POSITION INFO:
An established Information Technology and Internet Service Provider delivering comprehensive technical support, networking, and infrastructure solutions across South Africa. The Onsite ISP Technician will be responsible for troubleshooting, maintaining, and repairing hardware, software, and network components. This role involves handling escalated support tickets, monitoring system health, and ensuring high-quality client support within designated service level agreements. Key responsibilities Resolve complex support issues through detailed investigation, replication, and structured troubleshooting. Guide support tickets through the escalation pipeline, taking ownership through to final resolution. Proactively monitor systems and software using dedicated monitoring tools to identify potential issues early. Install, configure, and maintain computer systems, network components, and applications. Maintain accurate documentation of support requests, troubleshooting steps, and customer interactions. Ensure all support calls are handled and closed within SLA parameters while providing clear feedback to end users. Prepare timely technical reports and assist in creating IT troubleshooting training materials. Requirements National Senior Certificate (Matric) or NQF Level 4 equivalent. Relevant Degree in IT, Computer Science, or a related technical qualification (e.g., A+, N+, MCSE, Linux, Cisco). ITIL Foundation Certification is preferred. Minimum of 4 years' experience in a technical support, service management, or helpdesk environment. Solid working knowledge of Windows Operating Systems, iOS, Linux, and Mac OS environments. Practical experience with remote desktop applications, diagnostic tools, and helpdesk ticketing software. Hands-on experience with application support, system software parameters, and network maintenance. Attributes Strong analytical and problem-solving abilities. Excellent verbal and written communication skills with a customer-centric mindset. High attention to detail with strong organisational skills. Ability to prioritise and manage multiple support issues simultaneously under pressure. Remuneration R7 000 - R11 000 monthly **Please note that only shortlisted candidates will be contacted**
