IT & Customs Systems Manager - Project Delivery Supervisor

SUMMARY:
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POSITION INFO:

About the Role
A global logistics leader is seeking an experienced IT & Customs Systems Manager to oversee the development, enhancement, and management of critical customs applications used across Southern Africa. This role offers the opportunity to combine technical expertise, project leadership, and innovation in a fast-paced, international environment.

You’ll lead a diverse team of four and collaborate closely with regional and global technology teams driving digitisation, automation, and robotics initiatives within the customs and clearing domain.

Key Responsibilities

• Oversee the development, maintenance, and optimisation of the organisation’s customs application.

• Partner with the IT development team to ensure functionality aligns with customs and clearing requirements.

• Manage end-to-end system performance, capacity, security, and compliance for operations across Southern Africa.

• Drive digital transformation projects that enable efficiency, cost optimisation, and innovation.

• Lead and develop a high-performing, motivated team — fostering collaboration and accountability.

• Ensure service levels (SLAs and OLAs) are met or exceeded.

• Serve as the technical and operational point of escalation for system-related issues.

• Support business continuity and disaster recovery planning.

• Manage vendor relationships and collaborate on regional or global initiatives.

Qualifications and Experience

• Bachelor’s degree or National Diploma in IT, Computer Science.

• 4+ years’ project management experience within an IT or logistics environment.

• 4+ years’ experience with database management (SQL).

• Strong knowledge of customs and clearing systems – ability to guide IT teams on business logic.

• Solid technical background with exposure to C#, SQL, HTML, and Python.

• Proven experience leading diverse teams in a non-micromanagement, collaborative style.

• Excellent communication, problem-solving, and stakeholder management skills.

Ideal Candidate Profile
You are a hands-on project manager who understands both the technical and operational sides of customs processes. You thrive in a global, fast-changing environment, can lead with empathy, and have a passion for technology-driven business improvement.

How to Apply
If you’re ready to take on a strategic IT leadership role within a world-class logistics organisation, apply today with your detailed CV.