IT Applications Analyst

SUMMARY:


We are looking for a suitably skilled and experienced IT Applications Analyst.

POSITION INFO:


JOB DESCRIPTION:


Job Title: IT Applications Analyst
Job Type: Permanent
Job Location: Bedfordview, Johannesburg


PURPOSE OF POSITION:

• Relevant B Degree.
• Knowledge of Project Management (PMBOK, Prince II, Agile) principles would be advantageous.
• Experience of both the theoretical and practical aspects of applications management
• Direct work experience in applications support capacity (5 years).
• Proven experience in incident management, IT operations, risk management and change management.
• ITIL certification with solid experience in an ITIL aligned applications service desk environment.
• Experience with insurer and broker systems especially System A, but also others such as Brolink, CIMS, Grail etc.
• Demonstrable experience with the scope of services of applications support, managing time and task prioritisation and urgency, status update reporting where applicable.
• Good knowledge of business application development methodologies in C#.net with SQL server, scripting, testing, preferably in the short-term insurance field.
• Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.
• Knowledge and understanding of goals and the interdependencies of functional departments and groups (in the insurance industry).
• Knowledge and ability to direct end users with the usage of information technology services to accomplish their work requirements and deliverables.
• Knowledge of informational technology disciplines, e.g., software applications, networks, servers and interfaces, production operations, quality assurance and systems management, etc.
• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude.
• Highly self-motivated, directed, and change oriented and works with a sense of urgency. Takes pride in their work.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
• Ability to communicate concepts in elegant, concise, eloquent form to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• A self-starter who is pro-active by nature.

• Provides delivery and support to the IT Applications Manager to deliver IT services.
• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of the potential within the current applications suite.
• Communicates related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.
• Assists with the release process for applications which includes effective department wide and end user communication.
• Manages testing scripts and identifies opportunities for improvement.
• Negotiates resolution of conflicting requirements across other business units, brokers and/or departments
• Provides regular one-on-one feedback to all members of the team and to the IT Applications Manager.
• Evaluates the contents of service tickets on an ongoing basis and make recommendations on end user staff development.
• Provides honest assessment of any team performance problems as needed in a polite manner in a team meeting or in a one on one.
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by end users for assigned applications.
• Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.
• Works closely with all other IT personnel in identifying, evaluating, selecting, and implementing specific processes and technologies that support the business’s plans and IT strategy.
• Ensure full adherence to policies and procedures that are compliant with industry and regulatory policies.
• Develops and assists process documentation for IT systems and services including related interfaces and 3rd party applications.
• Keeps abreast of new developments and forecasts future trends in the area of applications and integration in the insurance industry.
• Maintains a strong understanding of technology and its application to achieve business objectives including applications management best practices.
• Prepares analysis and or proposals for other departments when necessary.
• Serves as an internal consultant to other IT management staff and the broader business as needed.
• Develops and maintains an effective daily checklist for applications 24/7 support
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 standby as required
• Assists with the planning and implementation of applications projects
• Assists with the contents of project status reports and overall project summaries
• Co-ordinates applications housekeeping and ensure applications are always in an audit- ready state
• Ensures daily jobs including backups are run successfully, timeously and takes proactive responsibility to coordinate issues with the business and provides regular feedback on failed after hours processes.
• Reports anomalies timeously and proactively i.e., disk space growth, DB locks, indexing and tuning requirements for databases etc.
• Plans, schedules and tracks incidents and change request timelines
• Monitors and reports on progress of his/her own project deliverables to appropriate stakeholders.

• Negotiable depending on Qualifications and Experience.

NB! This job is now closed. You can apply for other jobs by uploading your CV.