IT Assistant

SUMMARY:
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POSITION INFO:

Responsibilities

· Configure, troubleshoot, isolate and resolve all store related IT issues including desktop hardware and software, printers, scanners and other hardware essentials for restaurants

· Perform troubleshooting to diagnose and resolve problems at store level ( Repair and replace parts)

· Develop and maintain local networks in ways that optimizes store performance

· Ensure security and privacy of networks and computer systems

· Communicate directly with area managers and restaurant via phone , e-mail and remote diagnostics to identify and resolve IT related queries

· Work independently to troubleshoot all support requests and follow escalation policies

· Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions applied

· Responsible for setting up workstations with computers and computer hardware build ups

· Responsible for ensuring restaurant workstations are function properly and are well maintained.

· Responsible for all IT related matters including the Installing and configuring workstations for new and renovated restaurants.

· Provide appropriate information and support in connection with IT issues, such as equipment failure or breakdowns to support center

· Troubleshoot and resolve all IT related store issues including desktop hardware and software, printers, scanners and other hardware essentials for stores

· Offering off- site IT support as a first line of call for restaurant either through telephonic assistance and/or traveling to restaurants to assist with the resolution of store queries( hardware, software and micros)

· Maintain IT systems( Windows 7/10 as well as Microsoft Office applications) in restaurant in order to maximize store operations

· Do networking in restaurants if / when required

· Organize and schedule upgrades and maintenance without having an adverse effect on restaurant operations

· Prepare and conduct in store training sessions (general hardware/software training) where requested by Operations

· Participate in testing , documentation and implementation of assigned projects when necessary

· Available for IT standby ( during weekends and public holidays)

· Troubleshoot all Point of Sales related queries including food and paper and pro-actively address any challenges with operations

· Conduct Point of Sales training at store level and during above store training session ( if required)

· Proactively work with operations in solutions on IT systems at store level – this includes reporting , checklists as well as feedback reports from Area manager meetings

· Liaising with Human Resources and Training in order to effectively support at restaurant level

· Ensuring that SCT slips for hardware to restaurants reach Head Office timeously

Requirements

· Knowledge of IP Networking and Protocols e.g. HTTP , FTP, DNS, WINS

· Understanding of network services e.g. email , internet, firewall , proxy

· Above average knowledge of applications ( Office 2010/2013, Internet Explores)

· Detailed knowledge of computer hardware ( Desktops, laptops and components)

· 2 years IT working experience

· Knowledge of Windows server 2003/2008

· Knowledge of Windows 7/10

· Own car – travel extensively

· Only SA Citizens will be considered

NB! This job is now closed. You can apply for other jobs by uploading your CV.