SUMMARY:
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POSITION INFO:
Sep 2026 New Vacancy +------------------------------------+-----------------------------------------------------------------------------------------------------------+ | > Job Title: | > IT Engineer | +====================================+===========================================================================================================+ | > Paypoint (region): | > Western Cape --- remote-based, willing to work onsite in Piketberg for 3 months a year (harvest season) | +------------------------------------+-----------------------------------------------------------------------------------------------------------+ | > Reporting to: | > IT Manager | +------------------------------------+-----------------------------------------------------------------------------------------------------------+ | > Date required: | > ASAP | +------------------------------------+-----------------------------------------------------------------------------------------------------------+ | > Salary Bracket: | > R15 000 -- R22 000 \/ month dep on exp | +------------------------------------+-----------------------------------------------------------------------------------------------------------+ | > Closing date for application: | > As soon as we find the right candidate | +------------------------------------+-----------------------------------------------------------------------------------------------------------+ +---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | > JOB SPECIFICATION | +=====================================================================================================================================================================================================================+ | > The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at our Piketberg site during harvest season. | | > | | > The role suits a hands-on, bilingual individual (English & Afrikaans) who can work reliably in a support- driven, standby-ready environment while delivering consistent service across remote and onsite periods. | | > | | > [Key Responsibilities:]{.underline} | | > | | > Remote & Desktop Support: | | > | | > Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams, | | > | | > SharePoint, OneDrive) | | > | | > Install, update, and maintain Windows desktops and laptops (Windows 10\/11) | | > | | > Monitor client systems and devices using RMM (remote monitoring and management) tools | | > | | > Perform basic troubleshooting across network and infrastructure environments | | > | | > Escalate complex issues to senior engineers where required | | > | | > Network & Server Basics: | | > | | > Support basic networking --- Wi-Fi, routers, switches, cabling, and VPN connectivity | | > | | > Perform basic server tasks --- restarts, checking backups ran, monitoring disk space, and simple | | > | | > troubleshooting | | > | | > Assist with configuration changes and system adjustments | | > | | > Onsite Support (Piketberg -- Harvest Season): | | > | | > Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on-the- | | > | | > ground support is busiest. | | > | | > Install and repair physical equipment, run or repair network cabling, and set up workstations | | > | | > onsite. | | > | | > Provide face-to-face support to the local team during the rotation | | > | | > Incident & Request Management: | | > | | > Log, track, and resolve support tickets through the service desk system. | | > | | > Ensure accurate documentation of troubleshooting steps and resolutions. | | > | | > Maintain communication with clients regarding ticket progress. | | > | | > Be available for standby duty outside normal hours when required | +---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ Client Environment Administration: Manage user accounts, permissions, and access requests (Active Directory \/ Microsoft Entra ID). Assist with device configuration and deployments. Support backup monitoring and basic recovery tasks Documentation & Security: Keep client documentation, system diagrams, and password records accurate and up to date. Follow basic cybersecurity practices --- secure password handling, applying updates\/patches, and spotting phishing or suspicious activity. Handle client and user data responsibly and confidentially at all times +------------------------------------------------------------------------------------------------------+ | > MINIMUM REQUIREMENTS | +======================================================================================================+ | > Qualifications & Experience: | | > | | > Matric (Grade 12) -- essential | | > | | > IT Diploma \/ Certificate or equivalent technical qualification. | | > | | > 1 -- 3 years' experience in a technical support or managed services environment. | | > | | > Previous experience in a managed service provider (MSP) environment is essential. | | > | | > Experience supporting multiple client environments will be advantageous | | > | | > Technical Skills: | | > | | > Basic working knowledge of: | | > | | > Networking (LAN\/WAN, Wi-Fi, VPN, TCP\/IP, DHCP, DNS basics) | | > | | > Microsoft Environments (Windows 10\/11, Microsoft 365) | | > | | > Windows Server basics (restarts, backups, health checks) | | > | | > RMM (remote monitoring and management) tools | | > | | > Monitoring and ticketing systems | | > | | > Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness) | | > | | > Other Requirements: | | > | | > Bilingual --- fluent in English and Afrikaans (spoken and written) -- essential. | | > | | > Willing and able to relocate temporarily to Piketberg for 3 months a year during harvest season. | | > | | > Willing and available for standby duty outside normal hours. | | > | | > Valid driver's license and own reliable transport. | | > | | > Own smartphone for authentication apps (MFA) and to stay reachable during standby. | | > | | > Clear criminal record (background check will be conducted). | | > | | > Good troubleshooting ability. | | > | | > Strong communication skills. | | > | | > Ability to manage multiple tickets simultaneously. | | > | | > High attention to detail, especially when handling user accounts and permissions. | | > | | > Able to work independently and use initiative, especially during remote periods. | | > | | > Willingness to learn and adapt to new tools and client environments. | | > | | > Customer service orientated. | | > | | > Ability to work under pressure. | | > | | > Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder | | > | | > use) | | > | | > Advantageous Skills (Not Required): | | > | | > Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop). | | > | | > Exposure to cloud services (Microsoft 365 \/ Azure). | | > | | > Basic firewall or switch configuration. | | > | | > Experience supporting rural, farming, or agricultural-sector clients | +------------------------------------------------------------------------------------------------------+
