IT Field Engineer

SUMMARY:
Our client, a well-established and highly regarded IT solutions company based in Port Elizabeth, is seeking to appoint an experienced and driven IT Field Engineer to join their dynamic technical team.

POSITION INFO:
Requirements: Relevant IT Degree or Diploma Industry certifications essential: A+ N+ MCSE Minimum 3-5 years' proven field support experience within an IT environment Previous leadership, supervisory, or project management experience Strong knowledge of: Server support Office 365 Exchange mail Routing Wireless networking IT infrastructure support Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills Valid driver's licence Own reliable transport Ability to work independently and under pressure Responsibilities: Technical Support and Infrastructure Install, configure, and maintain desktops, laptops, servers, networking devices, and peripherals Provide onsite and remote technical support to clients and users Diagnose and resolve hardware, software, and network-related issues Perform routine maintenance on servers, networks, and infrastructure environments Manage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions Server and Network Support Support Microsoft server environments and cloud platforms Troubleshoot network connectivity and performance issues Maintain system configurations, user accounts, passwords, and permissions Conduct fault-finding and recommend preventative measures Project Coordination Assist with project planning and implementation Coordinate software installations and deployments Ensure projects are delivered according to agreed timelines and standards Leadership and Team Management Lead and manage technical support staff and field engineers Ensure high service delivery standards and operational efficiency Mentor and support junior technical staff where required Documentation and Client Service Maintain technical documentation, service reports, and client records Build and maintain strong client relationships Deliver professional and efficient customer support Key Skills and Competencies IT infrastructure support Server administration Network troubleshooting Office 365 administration Exchange Server support Routing and wireless networking Technical fault-finding Hardware and software support Leadership and supervision Project coordination Customer service orientation Problem-solving and analytical thinking Communication and interpersonal skills Time management and organisation If you do not receive a response within two weeks of applying, please consider your application unsuccessful.