IT INFRASTRUCTURE AND OPERATIONS MANAGER

• Managerial abilities at senior level;
• High level negotiation skills;
• Project management Relevant regulatory knowledge;
• System Development Life cycle (SDLC);
• IT Architecture.

• Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.);
• Design Thinking and Group session facilitation;
• Team leadership.

Duties:

• Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice);
• Plan all aspects of infrastructure environment to optimally deliver service to the Group;
• Plan staff and resource requirements to deliver on agreed ICT strategy;
• Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the agreed standards and best practices selected;
• Conduct technology research related to Infrastructure to remain abreast of current developments and future trends;
• Managing the day to day operational and projects tasks within the IT Infrastructure team;
• Managing the organization’s network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime;
• Ensure that servers are properly maintained, secure, and optimized for performance;
• Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested;
• Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss;
• Keep meticulous records of everything related to systems and processes to ensure consistency and reliability;

• Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance;

• Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness;

• Monitoring daily operations, including server hardware, software and operating systems;

• Coordinating technology installations, upgrades and maintenance;

• Selecting and recommending new and replacement hardware and software, when necessary;

• Testing, troubleshooting and modifying information systems so they operate effectively;

• Generating performance reports for operating systems and the Service Desk function;

• Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations;

• Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures;

• Keeping up to date with advances in technology and industry best practice;

• Demonstrating a deep technical and strategic understanding of the IT Services and Operations;

• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors;

• Managing internal and external communications and being the primary contact of escalation for business issues;

• Assisting with the management of relationships with external organisations and suppliers.Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance;

• Create asset lifecycle plans for hardware and software;

• Ensure audit compliance;

• Implement ITSM, ITIL and other standards relevant to the job role;

• Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business;

• Manage and measure according to SLA;

• Report to CIO monthly on SLA achievement stats and exception;

• Create and oversee implementation of development plans for staff;

• Liaise with business and other members of the ICT management team to ensure alignment.