IT Infrastructure Manager

SUMMARY:
IT Infrastructure Manager Position Available

POSITION INFO:

Purpose:

• Manage Networks, Servers, Security and Workstation infrastructure performance at required levels at all times;

Responsibilities / Outputs:

Network Support:

• Provide Technical Support on WAN and LAN;
• Oversee the security infrastructure and ensure all configuration complies with recommended security practices;
• Oversee all LAN and WAN Operations and provide detailed reporting;

Network architecture:

• Develop designs for infrastructure remediation and changes across the enterprise;
• Provide strategic design decisions for network, server, cloud, security, and other infrastructure-related initiatives;

Server Support:

• Provide technical support on all Commercial and Production systems;
• Oversee all Commercial and Production systems and provide detailed reporting;

Desktop support:

• Provide technical support on all workstations;
• Oversee the Help Desk and provide detailed reporting;

PABX Support:

• Provide technical support on the PABX system;
• Oversee all the PABX system and provide detailed reporting;

Cloud Platform Support:

• Oversee support and configuration of cloud platforms;
• Provide technical support on cloud platforms;

Projects:

• Oversee all infrastructure projects;
• Manage all projects – tasks, deliverables, documentation, and stakeholder communications;

Change requests and Service Management:

• Ensure all change requests and incident logging are accurately completed;
• Ensure all service requests and incidents are attended to and resolved within SLA;
• Develop and manage the service catalogue;
• Review and re-align service levels to ensure optimum resolution of critical issues;
• Engage with the service desk provider and ensure correct reporting on all issues logged;

Security:

• Ensure that all access requests are completed correctly;
• Provide detailed reporting on access requests;
• Provide for access control reviews by system owners;

Compliance and Standards:

• Engage with risk and internal audit regularly and ensure all audit information and reports are compiled and delivered accurately;
• Develop organizational IT policies and procedures and modify existing ones as requirements change;

Qualifications:

• National senior certificate;
• NQF Level 7 3 year degree / Advanced diploma in Information Technology (BSC) is essential;

Experience:

• Minimum 3 years’ experience in Network Support is essential;
• 3 years’ experience in Server Administration is essential;
• 3 years’ workstations (Help Desk) experience is essential;

Competencies:

• Code B, Motor vehicle license is essential;

Computer literacy:

• Advanced server hardware configuration and administration;
• Advanced desktop operating systems;
• Advanced network configuration and diagnosis;
• Advanced windows server configuration and administration;
• Advanced network security configuration and administration;
• Cloud platform knowledge – O365, Mimecast, and hosted PABX, amongst others;

Behavioural Competencies:

• Strategic orientation – understands external impact on internal strategy;
• Business acumen and industry insights – understands business driving forces;
• Conceptual and innovative thinking - new solutions (strategic);

Functional /Technical competencies:

• Problem solving skills;
• Planning skills;
• Interpersonal skills;
• Communication skills;
• Coping under pressure;
• Conflict handling skills.

NB! This job is now closed. You can apply for other jobs by uploading your CV.