IT Infrastructure Manager

 

Recruiter:

Cortez Executive Search (Pty) Ltd

Job Ref:

ITIMC09042021

Date posted:

Monday, April 12, 2021

Location:

Pretoria, South Africa

Salary:

Market Related


SUMMARY:
IT Infrastructure Manager Position Available

POSITION INFO:

Purpose:

  • Manage Networks, Servers, Security and Workstation infrastructure performance at required levels at all times;

 

Responsibilities / Outputs:

Network Support:

  • Provide Technical Support on WAN and LAN;
  • Oversee the security infrastructure and ensure all configuration complies with recommended security practices;
  • Oversee all LAN and WAN Operations and provide detailed reporting;

 

Network architecture:

  • Develop designs for infrastructure remediation and changes across the enterprise;
  • Provide strategic design decisions for network, server, cloud, security, and other infrastructure-related initiatives;

 

Server Support:

  • Provide technical support on all Commercial and Production systems;
  • Oversee all Commercial and Production systems and provide detailed reporting;

 

Desktop support:

  • Provide technical support on all workstations;
  • Oversee the Help Desk and provide detailed reporting;

 

PABX Support:

  • Provide technical support on the PABX system;
  • Oversee all the PABX system and provide detailed reporting;

 

Cloud Platform Support:

  • Oversee support and configuration of cloud platforms;
  • Provide technical support on cloud platforms;

 

Projects:

  • Oversee all infrastructure projects;
  • Manage all projects – tasks, deliverables, documentation, and stakeholder communications;

 

Change requests and Service Management:

  • Ensure all change requests and incident logging are accurately completed;
  • Ensure all service requests and incidents are attended to and resolved within SLA;
  • Develop and manage the service catalogue;
  • Review and re-align service levels to ensure optimum resolution of critical issues;
  • Engage with the service desk provider and ensure correct reporting on all issues logged;

 

Security:

  • Ensure that all access requests are completed correctly;
  • Provide detailed reporting on access requests;
  • Provide for access control reviews by system owners;

 

Compliance and Standards:

  • Engage with risk and internal audit regularly and ensure all audit information and reports are compiled and delivered accurately;
  • Develop organizational IT policies and procedures and modify existing ones as requirements change;

 

Qualifications:

  • National senior certificate;
  • NQF Level 7 3 year degree / Advanced diploma in Information Technology (BSC) is essential;

 

Experience:

  • Minimum 3 years’ experience in Network Support is essential;
  • 3 years’ experience in Server Administration is essential;
  • 3 years’ workstations (Help Desk) experience is essential;

 

Competencies:

  • Code B, Motor vehicle license is essential;

 

Computer literacy:

  • Advanced server hardware configuration and administration;
  • Advanced desktop operating systems;
  • Advanced network configuration and diagnosis;
  • Advanced windows server configuration and administration;
  • Advanced network security configuration and administration;
  • Cloud platform knowledge – O365, Mimecast, and hosted PABX, amongst others;

 

Behavioural Competencies:

  • Strategic orientation – understands external impact on internal strategy;
  • Business acumen and industry insights – understands business driving forces;
  • Conceptual and innovative thinking - new solutions (strategic);

 

Functional /Technical competencies:

  • Problem solving skills;
  • Planning skills;
  • Interpersonal skills;
  • Communication skills;
  • Coping under pressure;
  • Conflict handling skills.

 



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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