IT Infrastructure Specialist (2021_25)

SUMMARY:
Our client is looking for an IT Infrastructure Service Specialist to be based in Witbank on a contract until Dec 2021.

POSITION INFO:

Required experience :

• The specific IM field, controls and risk mitigation
• Proficiency in Portuguese or Spanish
• Effective team management to ensure resource utilization across the project
• Safety Knowledge in relation to safety practices with a deep understanding of the importance of safety

Responsibilities:

• Monitor and control all priority calls (Incident Management) for IT

• Ensure IT Services are delivered according to standard operating procedures and/or agreed Service Level Agreements (SLA)
• Focus on IT customer service, troubleshooting and immediate time-bound response for the IT users
• Escalate complex queries to the relevant Regional Support Experts for IIT
• Monitor the performance, cost, and demand within the business economic context and approved budgets on IT
• Identify service improvement opportunities from data trend analysis and IT customer input/need
• Prepare and distribute IT Monthly performance and SLA reports
• Monitor and manage onsite IT contractor resources to ensure alignments with the contract and SLA expectations
• Ensure effective IT change management processes are in place for any new IT infrastructure or system changes at the site and regional levels
• Translate business requirements into functional specifications for the IT organization
• Understand technological trends in IT/OT and use this to propose solutions to business
• Coordinate communication with all areas of the business that impact the IT project processes, budgets, site risk assessments

NB! This job is now closed. You can apply for other jobs by uploading your CV.