IT Manager

SUMMARY:
IT Manager

POSITION INFO:
JOB DESCRIPTION:
IT Infrastructure Management & End User Support:

• Oversee and maintain IT infrastructure, including servers, networks, storage, and endpoints.
• Ensure the high availability and performance of mission‐critical systems.

• Manage and administer enterprise systems such as ERP, WMS, CRM, and trading platforms.
• Maintain Active Directory, cloud services (AWS/Azure), virtualization, and backup systems.
• Manage user accounts, permissions, and access controls across various IT systems and applications.
• Develop and maintain system documentation, including standard operating procedures and configuration guides.

• Implement and enforce robust cybersecurity measures, in line with industry standards.
• Ensure compliance with internal policies and regulatory requirements (e.g., SOC and ISO27001).
• Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with relevant regulations.
• Respond to security incidents, conduct forensic investigations, and implement remediation measures as needed.

• Align IT strategy with business goals, and contribute to long‐term technology planning.
• Evaluate and adopt new technologies that support operational efficiency and risk reduction.
• Provide strategic guidance on IT initiatives, including CRM adoption (e.g., Salesforce) and
• emerging technologies.

• Lead IT initiatives from planning to execution, ensuring on‐time and on‐budget delivery.
• Coordinate cross‐functional efforts and report progress to stakeholders.

• Manage relationships with external IT vendors, service providers, and software partners.
• Negotiate contracts and ensure that service levels are met.

• Identify, assess, and mitigate IT and cybersecurity risks.
• Maintain business continuity and disaster recovery plans.

• Lead and mentor a small IT team, and promote a culture of accountability and growth.
• Oversee workload distribution, performance reviews, and skills development.

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field
• (Degree preferred).
• Minimum 5+ years of experience in IT management, preferably within the trading or financial services industry.
• Strong technical expertise in IT infrastructure, systems administration, and cybersecurity.
• Experience managing enterprise systems such as ERP, WMS, CRM, and trading platforms.
• Proven track record of leading IT projects with successful, on‐time delivery.
• Relevant certifications, such as CISSP, PMP, or ITIL, are a strong plus.
• Excellent communication skills, with the ability to convey technical concepts to non‐technical stakeholders effectively.

• Experience with Windows/Linux environments, firewalls, VPNs, and MDM tools.
• Strong communication and leadership skills with a proactive, solutions‐oriented mindset