IT Manager - Conference Centre and Hotel - CT - Urgent

SUMMARY:
IT Manager - Conference Centre and Hotel - CT - Urgent

POSITION INFO:

IT Manager - Conference Centre and Hotel

JOB SUMMARY:

To provide strategic leadership and operational management for the entire IT infrastructure, systems, and services of the Conference Centre and Hotel. This role is accountable for ensuring the seamless integration, security, and performance of all technology, delivering an exceptional and secure experience for both guests and staff.

RESPONSIBILITIES:

- Develop, implement, and maintain a comprehensive IT strategy and roadmap aligned with the organization\\\\''s operational objectives and guest service standards.

- Oversee the design, installation, configuration, and ongoing maintenance of all hardware, software, network, server, and telecommunications systems.

- Ensure the optimal functionality, reliability, and integration of all critical systems, including the Property Management System (PMS), Point-of-Sale (POS) systems, Wi-Fi networks, conferencing technology, and back-office applications.

- Proactively monitor and analyze the performance of all systems and network components to ensure high availability and identify potential issues.

- Administer and secure local area networks (LAN), wide area networks (WAN), virtual private networks (VPN), and extensive wireless infrastructures across all property facilities.

- Execute and validate rigorous system backup, update, and disaster recovery procedures to ensure business continuity.

- Serve as the primary escalation point for providing timely and effective technical support to all hotel and conference centre staff.

- Guarantee the high availability, performance, and user-friendliness of all guest-facing technologies.

- Lead the technical coordination and on-site support for conferences and events, ensuring flawless execution of audio-visual (AV) and connectivity requirements.

- Develop, enforce, and continuously review robust information security policies, protocols, and controls to safeguard sensitive data.

- Proactively monitor security systems, respond to incidents, mitigate vulnerabilities, and manage threats to maintain system integrity.

- Ensure full organizational compliance with data protection regulations.

- Develop, manage, and optimize the annual IT operating and capital expenditure budget.

- Manage relationships with external vendors and service providers; negotiate contracts and service level agreements (SLAs).

- Oversee the procurement process for all IT-related hardware, software, and services.

- Develop and deliver ongoing training programs to enhance staff competency in the use of IT systems.

- Maintain meticulous documentation for all IT assets, network configurations, operational procedures, and support ticket histories.

REQUIREMENTS:

- A minimum of 5 years of progressive experience in IT management, with a strong preference for backgrounds within the hospitality, hotel, or conference centre sectors.

- Demonstrated hands-on experience with hospitality-specific software platforms such as Opera PMS, Micros SIM, or similar property management and point-of-sale systems.

- Expertise across multiple IT domains, including network architecture, systems administration, and cybersecurity principles.

- Exceptional analytical and problem-solving abilities with a proactive approach to issue resolution.

- Outstanding organizational skills with a meticulous attention to detail.

- Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.

- Proven capability to perform under pressure and flexibility to work outside standard business hours to support operations and critical events.

QUALIFICATIONS:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.

- Professional certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are highly desirable.

Remuneration:

A competitive package will be on offer to the successful incumbent commensurate with numerous factors such as experience, current earnings etc. All interested candidates to send their updated CV’s and their current/previous remuneration details to