IT OPERATIONS MANAGER

Recruiter:

Bitventure

Job Ref:

1526107577

Date posted:

Thursday, November 25, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
-

POSITION INFO:

About the position:

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We are looking for an energetic, assertive, and dynamic IT Operations Manager to join our incredible team. The ideal candidate will have experience in the FinTech space, specifically in supporting online payment systems within a PCI & PASA regulated environment.

Primary Responsibilities:

Assess system performance and recommend improvements
Internal and external telecommunication management
Managing operational costs
Implement and enforce standard policies and procedures within the operational sphere
Ensure the enforcement of compliance policies and procedures (PASA) etc.
Develop, maintain, and lead the operations team
Management of vendors from sourcing, evaluations, and contracts
Oversee the rollout of services rendered until completion
Testing all system integrations across all product suites
Monitor and manage the support functions and handle support escalations
Prepare incident reports to all clients and third-party service providers after system failures
Assist with business/IT risk assessments and internal audit planning strategies
Develop and review internal audit programs and procedures
Develop and maintain external and internal client relationships
Proactively manage the business continuity
Management of internal hardware and software and ensuring that backups of all devices are done on a regular basis

Minimum Requirements

A tertiary qualification in Information Technology or related
Prior experience in leading and building an operational team in the FinTech space
Problem solving attitude, energetic, assertive, and proactive with the ability to manage and drive change within the workplace
Excellent collaboration, communication, and negotiating skills
Ability to recognise operational gaps and risks, and recommend and implement effective solutions
A solid understanding of RE compliance and RE bodies such as PASA and NCR
The ability to identify risks within the operational sphere and make recommendations to address them

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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