IT Operations Manager

SUMMARY:
A leading tech company based in Pretoria East is seeking an experienced and driven IT Operations Manager to join their growing team. This role offers the opportunity to oversee and enhance the company’s IT infrastructure, ensuring seamless operations in a fast-paced, innovation-driven environment.

POSITION INFO:
Job Purpose:
To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure across multiple sites and locations. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support.

Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization's technology landscape.

Direct Reports: Senior Systems Administrator, Security Engineer and IT Systems & Support Technician

Minimum Education:

• Bachelor’s Degree in Computer Science, Information Systems (or equivalent) or
• Diploma in Information Technology (or equivalent)

• Microsoft Entra ID
• Microsoft 365
• Google Workspace
• Salesforce
• On-Premises Active Directory
• Windows, Mac and Linux OS
• Strong understanding of networking Protocols.
• Physical network components and how to construct a physical network.
• Logical network components and how to construct a logical network.
• ITIL Framework

• Microsoft Entra ID management of users, groups, and roles.
• Microsoft 365 conditional access policies and Identity Protection.
• Microsoft 365 monitoring of security-related logs and alerts, on endpoints and identities.
• On-premises Active Directory Domain Services (AD DS) design, deployment, and management.
• On-premises Active Directory Certificate Services (AD CS) configuration and management.
• On-premises endpoint management and configuration using Group Policy.
• Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune.
• Salesforce CRM administration and management, including user management and security settings.
• Google Workspace administration and secure configurations.
• Networking design, configuration, and management (physical and logical), including routers, switches ,and firewalls.
• Network monitoring and troubleshooting
• ITIL processes, including Incident Management, Change Management, and Service Desk operations.
• Scripting languages such as PowerShell, Python, or Bash.
• Automation configuration management, using tools such as Ansible, Puppet, or Chef.