IT Product Customer Manager

SUMMARY:

The purpose of this position is to achieve, strengthen, measure & retain customer success: desired
outcomes while using our IT Products.

ESSENTIAL FUNCTIONS:

1. Product Training, Onboarding & Retention

• Conduct training sessions to groups and individuals across multiple IT products and platforms
• Create Training Materials, Outlines and Documentation.
• Establish best practices for specific aspects of the Organization as well as the Organization as a
  whole.
• Communicate with Management teams as to training needed, timeframe, and the most effective
  methods for communicating message.
• Communicate with end users post-training to effectiveness of training and improvements needed.
• Work with technical team to broadcast training materials to end users.
• Assess knowledge of trainees post training.
• Provide status, progress and results reporting.
• Build strong internal relationships across all company departments / leaders.
• Use strong communication skills including excellent active listening skills.
• Onboard new clients and users.
• Support the company commercial team in surveying user experiences and relaying to the IT product
  leadership team.

2. IT Product Organization/Coordination

• Keep accurate record and reporting of IT product usage, demo’s, onboarding, training sessions,
  development requests and interactions with stakeholders using Company tools and systems.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of IT
  products and environments.
• Identify, collaborate and drive data quality initiatives within the Company.
• Partner with the IT product development teams to drive system development, adoption and meeting
  business requirements.

3. Individual/Team Leadership

• Effective team leadership will be required.

QUALIFICATIONS:

• Good written and verbal skills.
• Self-motivated, able to work in a team and independently.
• Excellent organizational skills.
• Ability to present ideas in business and user-friendly language.
• Excellent presentation and interpersonal skills.

EXPERIENCE:

• Bachelor’s degree/ Diploma in Information Technology/Systems or equivalent preferred.
• At least 4 years or more successful experience in IT Projects and/or Products.
• Experience leading IT professionals or teams.
• Valid Driver's License.
• Matric Certificate.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.