IT Product Customer Manager

 

Recruiter:

Top Vitae

Job Ref:

2594306952

Date posted:

Saturday, March 5, 2022

Location:

Port Elizabeth, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

SUMMARY:


The purpose of this position is to achieve, strengthen, measure & retain customer success: desired
outcomes while using our IT Products.


ESSENTIAL FUNCTIONS:


1. Product Training, Onboarding & Retention

  • Conduct training sessions to groups and individuals across multiple IT products and platforms
  • Create Training Materials, Outlines and Documentation.
  • Establish best practices for specific aspects of the Organization as well as the Organization as a
    whole.
  • Communicate with Management teams as to training needed, timeframe, and the most effective
    methods for communicating message.
  • Communicate with end users post-training to effectiveness of training and improvements needed.
  • Work with technical team to broadcast training materials to end users.
  • Assess knowledge of trainees post training.
  • Provide status, progress and results reporting.
  • Build strong internal relationships across all company departments / leaders.
  • Use strong communication skills including excellent active listening skills.
  • Onboard new clients and users.
  • Support the company commercial team in surveying user experiences and relaying to the IT product
    leadership team.


2. IT Product Organization/Coordination

  • Keep accurate record and reporting of IT product usage, demo’s, onboarding, training sessions,
    development requests and interactions with stakeholders using Company tools and systems.
  • Benchmark, analyze, report on, and make recommendations for the improvement and growth of IT
    products and environments.
  • Identify, collaborate and drive data quality initiatives within the Company.
  • Partner with the IT product development teams to drive system development, adoption and meeting
    business requirements.


3. Individual/Team Leadership

  • Effective team leadership will be required.

QUALIFICATIONS:

  • Good written and verbal skills.
  • Self-motivated, able to work in a team and independently.
  • Excellent organizational skills.
  • Ability to present ideas in business and user-friendly language.
  • Excellent presentation and interpersonal skills.


EXPERIENCE:

  • Bachelor’s degree/ Diploma in Information Technology/Systems or equivalent preferred.
  • At least 4 years or more successful experience in IT Projects and/or Products.
  • Experience leading IT professionals or teams.
  • Valid Driver's License.
  • Matric Certificate.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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