IT Project Administrator

Project Office Administration:

• Prepare and distribute project documentation in the prescribed format to internal teams and key stakeholders.
• Retrieve and consolidate required project information, including user requirements and supporting documentation.
• Create and maintain policy documents and filing systems in accordance with organisational systems and procedures.
• Manage phone and email enquiries and refer appropriately.
• Schedule project meetings, prepare agendas, distribute documentation, record minutes, and track decisions, actions, and next steps.
• Communicate meeting outcomes to stakeholders in the prescribed format.
• Attend internal and external meetings as agreed with the Project Manager.
• Order required project resources, including equipment and software.

• Perform additional administrative and support duties as required.

Quality Assurance:

• Coordinate quality controls to ensure project deliverables meet defined requirements.
• Manage store development engagements with IT vendors.

Reporting:

• Measure and report on project performance.

Issue Identification and Resolution:

• Compile and maintain lessons learned documentation.
• Maintain the RAID log.

Governance:

• Ensure adherence to project management processes by all project team members.

Customer Service:

• Ensure all work meets required project management quality and accuracy standards.
• Act as the primary point of contact for project participants.

Qualifications, Experience, and Personal Attributes Required:

• Minimum Grade 12 or NQF Level 4 qualification with at least 5 years’ relevant experience in a similar role.
• Project management experience or a Project Management qualification will be advantageous.
• Working knowledge of project management software (e.g. Microsoft Project).

Key Competencies and Values:

• Strong commitment to quality, accuracy, and integrity.
• High levels of dutifulness, accountability, and self-discipline.
• Ability to perform consistently under pressure.
• Strong structuring, organising, and coordination skills.
• Effective communication and presentation abilities.
• Collaborative and service-oriented approach.
• Strong client focus and commitment to continuous personal development.