IT Project Office Manager - Financial Services

SUMMARY:
Responsible for the definition and maintenance of the standards of project management and process.

POSITION INFO:

Value Proposition 

Responsible for the definition and maintenance of the standards of project management and process. Support the successful delivery of programs undertaken by the Group through effective facilitation, tracking and reporting. Assist with advising Project/Program managers and teams on the best use of project management disciplines and approaches and act as the first point of contact for any program management queries within the Group. As a member of the IT Portfolio Management Office and clearly responsible for their functional areas of expertise, the incumbent is also expected to think and act in the wider context and interests of the Group. For example, contribution to the development of the Program strategy and delivery of overall projects, innovation, and cultural development.

Job Objectives

• Assist and advise Project Sponsors, Program/Project Managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high-tech environment.   
• Develop positive relationships with Project Sponsors, Program Managers, and teams to enable the PMO to provide support including facilitation, tracking, and reporting on projects, and training.   
• Support Change Manager managing resource allocation, including adjustments based on emerging business or technical opportunities and challenges.   
• Assist with establishing PMO stakeholder management plan and implementation of the communication framework.  
• Act as a reference point for PMO queries and information and an advocate for best practices in project management.   
• Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels   
• Participates in the development of Projects that may consist of a variety of innovation challenges including brand-led innovation, new business creation and new products.   Understand the deliverables of internal and external PMO stakeholders and contribute to success through cooperative and collegial processes.   
• Contributes to the formulation of approved business plans, operating plans, budgets and capital expenditure requests in line with Programs/Projects strategic goals and objectives. 
• Responsible for the establishment and management of a project methodology incorporating structures, standards, processes, documentation and reporting which is agile, fits the needs of the project and puts emphasis on the quality of decision making and timely project delivery.   
• Establishes and manages processes supporting the Project Steering Committee, streamlining communications between Project/Program Managers and project sponsors and empowering the committee to engage in meaningful and efficient debate of priorities and resource availability.   
• Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete.   
• Maintain and update the project management framework and disciplines necessary to support a PMO Financial & Risk Management   
• Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects   
• Monitor Project overhead and capital expenses to ensure achievement of cost efficiency and acting to correct any adverse variances.   
• Contributes to overall profitability of Projects/Programs by monitoring all areas of Project expenditure and reporting on performance against variations.   
• Assist Project/Program Managers incorporate strategies for cost efficiencies within their business case and project design.   
• Contributes to the flow of communication within the team, by actively participating in team meetings  
• Ensures familiarity and compliance with all IT Group policies and processes.

Qualifications  

• Relevant Degree or Diploma in Business Administration, Business Management or related or equivalent work experience

Experience      

• 3-5 years experience in an IT Project Management Office  
• Desirable: Experience in a retail or FMCG environment

Knowledge and Skills  

• Sound level of proficiency with MS Office and other commonly used office packages, including Microsoft Projects 
• Knowledge of IT and project management methodologies and processes

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