IT Quality Manager

 

Recruiter:

H2R Africa

Job Ref:

JHB000566/DH

Date posted:

Thursday, June 2, 2022

Location:

Pretoria, South Africa

Salary:

Market related Hourly


JOB SUMMARY:
A large financial institute in the centre of Pretoria has a CONTRACT POSITION available for an IT Quality Manager for 12 months

JOB DESCRIPTION:

PLEASE NOTE THIS IS A CONTRACT POSITION, PLEASE DO NOT APPLY UNLESS YOU QUALIFY ON ALL THE REQUIREMENTS
  • Bachelor’s Degree Computer Science/ Information Systems / Informatics or a related IT quality discipline/ technical field or certification.
  • A minimum of 7 years IT Quality Management experience or a combination of equivalent education and relevant
  • Extensive knowledge of IT Quality Management Systems implementation
  • Experience in bringing an organisation into ISO certification will be an added advantage
  • Experience writing IT QMS manuals, related procedures, or work instructions
  • Understanding of IT Quality Systems Regulatory
  • In-depth knowledge and use of process improvement and quality management methods, tools, and technology used to create and support defect-free, application software or business operations
  • Experience with multiple development methodologies (e.g. Waterfall, Agile, and Hybrid) & different
  • Understanding of applications and /or infrastructure
TECHNICAL SKILLS
  • IT Quality Management and ISO 9000/1 certifications are
  • The following certifications will be an added advantage:
    • Six Sigma or relevant quality management methodology
    • ITIL certification
    • PMBOK/ PRINCE2
    • COBIT 5 / 2019 Foundation
  • Establish and maintain the IT quality policy and quality objectives of the Bank;
    Review the current IT Quality Management Framework
  • Determine and establish frameworks, standards and processes and responsibilities necessary to attain the quality objectives
  • Define quality management plans for processes, projects or objectives
  • Define roles, tasks, decision rights and responsibilities to attain the quality objectives;
  • Co-ordinate and assist process managers/owners to ensure achieved target maturity levels for all processes across the organisation;
  • Determine the resources necessary to attain the quality objectives;
  • Develop mechanism to promote the QMS and quality objectives throughout the organisation to increase awareness, motivation and involvement;
  • Devise mechanisms for determining the needs and expectations/ requirements of customers and other interested parties;
  • Establish and define methods to measure the effectiveness and efficiency of the QMS:
    • Develop and standardize metrics to monitor continuing compliance to the defined processes;
    • Define and maintain quantifiable, goal-driven quality metrics (or measurements) aligned to overall quality objectives covering the quality of individual projects and services,
  • Integrate quality management into solutions for development and service delivery by ensuring relevant quality management practices are incorporated into the definition, monitoring, reporting and ongoing management of solutions development and service
  • Establish a process for continual improvement of the quality management
  • Develop reporting mechanisms to communicate QMS performance progress.
  • Provide recommendations on the way forward regarding IT Quality Manager role
KEY RESPONSIBILITIES
  • Developing / reviewing this framework, policies and standards;
  • Providing guidance and assistance in setting up quality standards and procedures;
  • Adopting and aligning with quality management best practices and standards;
  • Regularly review the continued relevance, efficiency and effectiveness of specific quality management processes;
  • Monitoring the achievement of target maturity levels for all processes across the organisation;
  • Monitoring the achievement of quality objectives;
  • Reporting to management and other stakeholders on quality performance reviews and status;
  • Monitoring processes to ensure compliance with the organisation’s quality management related policies, standards and procedures;
  • Assessing projects and IT in general and report its findings objectively; and
  • Benchmark the results of the quality reviews against industry guidelines, standards and similar types of enterprise
Key performance measures:
  • Enhanced quality of IT solutions or services that meet the customer’s requirements;
  • Improved confidence in BSTD’s ability to deliver the desired IT solutions and services that meet the customer’s quality needs and expectations (customer satisfaction);
  • Prompt identification and effective resolution of quality faults or complaints

 

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