IT Service Desk Internship: Western Cape

Recruiter:

iSON Xperiences

Job Ref:

CC00134

Date posted:

Monday, November 22, 2021

Location:

Cape Town, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Altron People Solutions focuses on empowering South Africaâ??s unemployed youth with Learnership and Internship opportunities.

A Learnership is a structured learning program for gaining knowledge and practical skills in the workplace leading to a qualification, registered on the National Qual...

POSITION INFO:
The Role:

Altron People Solutions focuses on empowering South Africaâ??s unemployed youth with Learnership and Internship opportunities.

A Learnership is a structured learning program for gaining knowledge and practical skills in the workplace leading to a qualification, registered on the National Qualification Framework.

The duration of a Learnership is twelve months.

The role:

Responsible for the timely and effective response to IT user queries and problems through the receipt and
logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for
new and existing systems, and provides basic telephonic training on these systems when required.
Escalates more complex problems but must manage the incident to completion. Identifies interim and long-term solutions and provides regular updates to the Senior Problem Analyst. Participates in internal forums and work groups to contribute to the methodology and standards.

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What will make you successful in this role?

Deliver a first line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via email.
Offering technical advice to end users. This will include working as part of a team, to share knowledge and work together to increase performance standards.
Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner.
Deliver an after hour standby first line support service to end users. This is a Service that is delivered by the Service Desk team on a rotational basis.
Providing daily feedback to end users on outstanding active calls.
Manage a variety of tasks and activities which may require adjustments to priorities to satisfy business needs.
Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Any task given to ensure great service delivery

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Skills and Experience:

In order to be considered for thisÂ opportunity we require you to meet the following

requirements:

Be a South African citizen by birth
Between the ages of 18 â??Â 28
Must not be employed or studying full time
Computer Literate (MS Office)
Fully proficient in English
Excellent communication, interpersonal and problem solving skills
Have a clear criminal record
Formal IT Qualification
At least two years experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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IT Service Desk Internship: Western Cape

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