IT Service Desk Internship: Western Cape

SUMMARY:
The Role:

Altron People Solutions focuses on empowering South Africaâ??s unemployed youth with Learnership and Internship opportunities.

A Learnership is a structured learning program for gaining knowledge and practical skills in the workplace leading to a qualification, registered on the National Qual...

POSITION INFO:
The Role:

Altron People Solutions focuses on empowering South Africaâ??s unemployed youth with Learnership and Internship opportunities.

A Learnership is a structured learning program for gaining knowledge and practical skills in the workplace leading to a qualification, registered on the National Qualification Framework.

The duration of a Learnership is twelve months.

The role:

Responsible for the timely and effective response to IT user queries and problems through the receipt and
logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for
new and existing systems, and provides basic telephonic training on these systems when required.
Escalates more complex problems but must manage the incident to completion. Identifies interim and long-term solutions and provides regular updates to the Senior Problem Analyst. Participates in internal forums and work groups to contribute to the methodology and standards.

 

 

In order to be considered for this  opportunity we require you to meet the following

NB! This job is now closed. You can apply for other jobs by uploading your CV.