IT Service Desk Operations Manager

Recruiter:

Network Recruitment

Job Ref:

ITE007292/DEP

Date posted:

Sunday, November 16, 2025

Location:

Johannesburg, South Africa

Salary:

800 000 Annually

SUMMARY:
Are you an experienced IT Service Desk & Operations Manager with strong leadership and ITIL expertise? Join a dynamic team where you’ll manage critical IT operations and ensure seamless service delivery across infrastructure and support functions!

POSITION INFO:
A leading organization is seeking an IT Service Desk & Operations Manager to oversee IT support and infrastructure operations within the MIS department. This permanent role offers the opportunity to manage service continuity, lead a skilled team, and ensure compliance with ITIL standards and ISO processes.

What’s in it for you?
You’ll play a key role in ensuring operational excellence, managing IT resources, and driving service improvements that impact the entire business.

Key Responsibilities

Plan, organize, and assign tasks to the RUN team
Manage IT hardware resources, including inventory and capacity planning
Ensure ITIL-compliant MIS support processes (ticketing, troubleshooting, monitoring, reporting)
Oversee daily, weekly, and monthly production follow-ups
Manage IT infrastructure contracts and SLAs, ensuring compliance and applying penalties where necessary
Ensure adherence to security, licensing, and group IT policies
Maintain compliance with ISO, ITIL, and QHSE processes
Contribute to tenders and RFPs, and stay updated on emerging technologies

Job Experience and Skills Required

Education:

Degree in Information Technology or Computer Science
ITIL Foundations certification

Experience:

10–15 years of relevant IT experience
Strong knowledge of Microsoft environments
Expertise in network/telecom (FortiGate certifications advantageous)
Knowledge of VMWare virtualization technology (added advantage)

Skills:

Managerial and leadership capabilities
Strong troubleshooting and problem-solving aptitude
Ability to manage multiple priorities in a fast-paced environment

Apply now!

For more exciting IT vacancies, visit: />
I also specialise in recruiting for:

Software Developers (Back-End / Front-End / Full Stack)
Mobile Developers
Business & Systems Analysts
BI & SQL Experts
UI / UX Professionals
Data Scientists / Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps / SecOps Experts
Cyber Security Specialists
SEO / Digital Designers

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for other suitable roles.

For more information, contact:
Frankie Deppe
Specialist Recruitment Consultant
Connect with me on LinkedIn!

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