SUMMARY:
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POSITION INFO:
Our client is searching for a IT Service-Desk Specialist is searching for a IT Service-Desk Specialist to join their team in Kempton Park.
The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations.
MAIN TASKS AND RESPONSIBILITIES
- Provide 1st line on-site and remote IT support to the organisation's end users
- Provide after-hours IT support
- Provide IT support to regional and project offices
- Configure new Desktops and Laptops and provide ongoing support and maintenance
- Deploy and Support standard software based on the organisation's Solution Stack
- Supervise network cabling and points installation when required
- Conduct Board Rooms checks (check equipment is fully functional)
- Support the organisation's Access Control system, register new user
- Support COPE and BYOD device configuration and basic troubleshooting
- Assist with Office relocation of IT equipment
- Setup and Support printers, plotters and multifunction devices
- Ensure organisation's policy and procedure compliance and report nonconformance
- Controlling of all IT assets and inventory (both issued and in stock)
- Grant permissions and access rights
- Support servers, file shares, and security systems
- Troubleshoot end users’ ability to connect to WAN and LAN connectivity
- Support Camera systems
- Escalate any incidents or requests to the IT Coordinator or other responsible IT Team member
- Maintain accurate incidents and requests in the IT Service management platform
- Maintain tape register and off-site storage of backup tapes
- Maintain documentation regarding system configuration, operating procedures, and service records relating to network hardware and software
- Specialised application support and maintenance
- Support SAP password reset and incident escalation
- Maintain accurate IT Asset register in the IT Service management platform to keep track of assets
QUALIFICATION, EXPERIENCE, SKILLS, COMPETENCIES & PERSONAL ATTRIBUTES
- Degree in Computer Science, Information Systems, or a related field.
- Minimum 5 years IT Administration experience
- Proficiency in desktop support
- Comprehensive understanding of business processes for IT support and maintenance
- Strong problem-solving skills and attention to
- Demonstrate good customer focus (both internal and external).
- Integrity and confidentiality.
- In-depth knowledge of Microsoft Windows, Server, VM, office applications including Visio and Project.
- Possess an analytical and structured way of working.
- Strong communication skills, ability to work in an international team, strong intercultural competence.
- Independence, self-organization, and successful time management.
- Fluent English language skills verbal and written at level C1 - C2
TRAVEL
- Willingness to travel Country wide (ad-hoc, as required) to support regional offices and project
