IT Service Desk Technician (Audio and Visual)

SUMMARY:
Managed Talent Solutions's client is looking for a Service Desk Technician with +5 years experience in AV diagnosing and resolving basic technical issues on live sound equipment, live stream devices (OBS Studios, Restream, Zoom, or MS Teams and A/V programs). Must have experience in using digital/ analog audio mixing software for video and sound editing and various digital signage solutions.

POSITION INFO:
Requirements :

• Degree or Diploma in IT/Computer Science/ Information Technology or Computer Science/ IT Engineering -Essential
• Microsoft certifications will be beneficial.
• 5 to 8 years’ experience in an IT Service Desk environment
• +5 year’s experience in communication, audio visual conferencing systems and experience in diagnosing and resolving basic technical issues
• Proven ability to use digital/ analogue audio mixing software for video and sound editing and various digital signage solutions
• Experience with live streaming technologies: eg:- OBS Studios, Restream, Zoom, or MS Teams is advantageous
• Experienced in operational characteristics and techniques used in, live sound equipment, and live stream and A/V programs.
• Good understanding of computer systems, mobile devices, and other tech products
• Tech savvy with working knowledge of office automation products, databases and remote control
• Proficiency in English, excellent communication skills and Customer-oriented and cool-tempered

• Provides 1st and 2nd level IT support across the organisation by applying a Customer First culture.
• To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs
• Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service desk technicians and customers.
• Coordinating all audio-visual events internally and externally which include being responsible for the setting up, operating, and coordinating of audio-visual requirements at such event/s
• Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions
• To provide live streaming for events and the post-production of these events, cutting and edit of videos from different video sources, recording meetings and presentations with video cameras, maintenance, and repair of equipment used to enhance live events, such as microphones, lighting, and sound mixing equipment and, video recorders.
• Provide assistance to the Senior IT Service Desk Technician and ensures the service delivery is upheld in their absence.
• Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.