IT Service management consultant

We are recruiting a IT Service management consultant.

The primary purpose of this role is to be an IT Service Management Consultant.

The position requires a very interactive and engaged person that communicates and articulates well, needs to be very well versed in ITSM processes, able to drive discussions, engage directly with Business and understand their operational and business requirements.

Qualifications Required:

• Relevant IT Degree or Diploma (B.Sc. Computer Science/Engineering degree or appropriate IT diploma)
• ITIL certification an advantage
• Infrastructure system administration (e.g. Linux, Windows, Oracle, SQL, PostgreSQL, VMWare, microservices, elastic search)

Preferred Qualification:

• ITIL certification an advantage
• Infrastructure system administration (e.g. Linux, Windows, Oracle, SQL, PostgreSQL, VMWare, microservices, elastic search)
• Understand agile waterfall processes
• Non-negotiable skills: JAVA, SQL scripting: Extract from Oracle database, create xml/ excel reports

Experience required:

• Experience in IT Service Management process workflows and configuration (Incident, Problem, Change, Release, Request and Knowledge management)
• ITSM certification in any of the large vendor technologies (ServiceNow, HP Service Management, CA Service Desk, Remedy)
• Other experience in IT process automation, CMDB, asset management, integrations, BI Reporting, analytics
• 2-3+ yearsâ?? experience
• Work in a consultative role
• Experience in system administration (Linux, Windows)
• Exposure to Containers and containerized applications (Docker, Kubernetes)
• Experience in IT Software projects and technology implementations
• Development experience in programming language (e.g. java, html, C++â?¦) and scripting languages (e.g. Python, Groovy, Perl)
• Exposure to integration standards (Soap, Rest)

Duties/Responsibilities:

• Consultative approach to the delivery of Micro Focus technology and services
• Participate in requirement gathering workshops and document business requirements
• Provide best practice guidance on Micro Focus technologies
• Implement and configure technology with 3^rd party integrations
• Perform system administration and routine maintenance
• Deliver 2^nd line support on Micro Focus software and manage support case through to resolution (with OEM if applicable)
• Assist in identifying business development opportunities
• Continuity of day-to-day services, improve system availability and stability by performing operational tasks
• Identify CSI opportunities to improve efficiency of service delivery team
• Self-management with regards to identifying and staying abreast of all ongoing changes in the technical delivery aspects related to our business delivery requirements.
• This includes but is not limited to best of breed implementation practices, scripting, coding languages, OEM best practices and industry and domain specific recognised standards/methodologies
• Ensure customer specific processes are in place, documented and adhered to

• Have very strong knowledge of software solutions (functionality and architecture), as well as knowledge of industry solutions.
• Have strong Analytical skills to facilitate troubleshooting and data analysis
• Have good Technical Design Skills to develop enterprise solutions
• Have confident written and verbal communication skills and experience in presenting solutions to customers
• Have strong interpersonal communication skills (written verbal) to maintain and grow customer relationships
• Have the ability to work well under pressure and must be self-motivated (be results deadline driven)
• Have the ability to adapt and learn new technologies
• Have the ability to follow processes and procedures
• Be able to multi-task
• Have ability to complete high quality documentation and reporting for internal and customer use
• Assist with RFP responses and customer proposals (effort and timeline scoping)

Work environment:

• Hybrid (on-site at customer home/iOCO office)