IT Services Engineer

Recruiter:

Oxyon Human Capital Solutions

Job Ref:

JHB001418/VMC

Date posted:

Tuesday, August 17, 2021

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
IT Services Engineer (1st Line / Second Line) required for global OEM in the heavy commercial vehicles sector Diploma/Degree, A+ & N+, MCSE, CCNA and ITIL V3 to register and resolve tickets whilst overseeing daily operations at the Service Desk. Position will require travelling and overtime when required.

POSITION INFO:

Essential Duties and Job Responsibilities:

Log all incoming tickets in a standardized way, including (but not exclusive of) identification of which part of the business process is involved.
Creation of new user accounts via active directory, in line with the Client’s IT standards.
Site visits to ensure IT maintenance is carried out when required.
Attend and resolve to any other IT related task.
Follow the escalation routines (reaction time, resolution time, Information update frequency).
Give feedback regarding ticket progress to users.
Liaise between Level 3 support and the end-user.
In agreement with the end-user, once a ticket is closed, validate that implemented solution has solved the problem in an acceptable manner.
Contribute to a new and better normal situation through continuous waste elimination and working methods improvements as per SRS guidelines.
Manage the performance of services to users, ensure that SLA levels are achieved and that users expectations are met or exceeded.
Right First Time Incident/Request Management - ensure tickets are logged correctly to ensure that multiple site visits are reduced - % of all tickets.
Ticket management - ensure all tickets are updated daily and users are provided with daily updates. New tickets are to be assigned within 15 minutes via CA.
Track the incidents to conclusion in line with SLA''s and VIP users according to quality standards.
Manage critical user incidents, associated to user communication activities and any appropriate escalations.
Be responsible for network related incidents and requests.
Troubleshoot network related incidents.
Ensure all process changes specific to the users which are supported are adhered to.
Reviewing of all invoices – back up to the IT administrator.
Sending out reports.
Escalation management.
Problem management.

Education and/or Experience

Relevant Diploma / Degree
Relevant working experience in a similar role
A+ and N+
MCSE
CCNA
ITIL V3 foundation

Knowledge, Skills and Abilities

ITIL knowledge
Good knowledge of English
Fluent in market language
Good understanding of the Client’s Business Processes
Basic knowledge about the use applications and technical infrastructure and operations
Good knowledge about the Client’s support procedures
Helpful and service-minded
Good communication skills and ability to communicate with users as well as IT personnel
Ability to listen

General requirements

Valid driver’s license
Own car
Ability to travel without limitations
Ability to work shifts
Ability to work on weekends and public holidays

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Group Accountant | IT Services & Technology
Location: Johannesburg
Salary: 500000 Annually
About the OpportunityA dynamic and growing technology group is looking for an experienced Group Accountant to join their finance team. This role is ideal for a detail-oriented accounting professional who enjoys working across multiple entities, managing complex reporting processes, and delivering accurate financial information to support strategic business decisions.The successful candidate will p...
19 days ago

Functional Manager - Gauteng
Location: Johannesburg
Salary:
FUNCTIONAL MANAGER [GAUTENG] An exciting opportunity for a Functional Manager to join our Urban Infrastructure Division.Personal Development and AttributesPersonally, maintains a field of technical specialization recognized by the industry and all Naidu Consulting stakeholders.Actively embraces and promotes the core values of Naidu Consulting.Acts as a role model for direct reportees in respe...
2 days ago

Project Engineer / Engineering Manager
Location: Centurion
Salary:
Project engineer / engineering ManagerOur client, a leading project services and engineering organisation, is seeking an experienced Project engineer / engineering Manager to join its professional project team. The position will be based in Irene, Centurion, and will be responsible for providing engineering leadership and technical oversight across multidisciplinary projects from design and planni...
2 days ago

Junior SQL Developer
Location: Pretoria
Salary:
We are looking for a motivated and detail-oriented SQL Developer to join our growing technology team based in Pretoria East. This is an excellent opportunity for someone with a passion for data, database development, and business intelligence who is eager to expand their technical skills in a collaborative and supportive environment.You will work alongside experienced SQL Developers and Database A...
2 days ago

Desk Top Support Technician - Onsite Support
Location: Johannesburg
Salary: 15 000 Monthly
Role: Desktop Support/Service Desk Support Technician (L1)Location: Fourways, JohannesburgOur client is a successful MSP with over 20 years in the market and they are looking for a Desktop Support Technician (L1) to join their dynamic team.Â Their solutions and offerings include managed it support, cybersecurity solutions, cloud infrastructure, and connectivity solutions including voice and inter...
5 days ago

Energy Management Engineer
Location: Pretoria
Salary: 32000
Well-known Consulting engineers offering multidisciplinary energy efficiency and water treatment solutions for mining and industrial sectors, and leaders in exploring and implementing water treatment and energy efficiency innovation in South Africa, requires an experienced engineer with sound energy efficiency knowledge to join their project engineering team in carrying-out energy optimizatio...
6 days ago

Senior Helpdesk Support Technician
Location: Pretoria
Salary: Monthly
Are you an experienced Desktop Support Technician who enjoys solving complex technical issues and providing exceptional support to end users? This is an exciting opportunity to take ownership of escalated incidents, mentor junior technicians, and play a key role in maintaining a secure, reliable, and efficient it environment.
9 days ago

Network and Security Engineer
Location: Johannesburg
Salary: Monthly
Are you a Network & Security engineer who enjoys solving complex infrastructure and cybersecurity challenges? This is an exciting opportunity to work across networking, security, virtualisation, and modern infrastructure technologies while helping to build and maintain a secure, resilient, and high-performing technology environment.
9 days ago

Technician
Location: Johannesburg
Salary: Monthly
Are you a hands-on it Support & Systems Technician who enjoys solving technical challenges, supporting business-critical systems, and working across desktop, server, and infrastructure environments? This is an exciting opportunity to join a technology-driven organisation where you will play a key role in maintaining reliable, secure, and efficient it operations.
9 days ago

Senior Digital Workspace Technical Engineer
Location: Johannesburg
Salary: Monthly
Are you a Senior Digital Workspace Support engineer with a passion for enterprise platforms, workflow automation, and business process improvement? This is an exciting opportunity to take ownership of critical enterprise applications, drive digital transformation initiatives, and deliver innovative solutions that enhance productivity across the organisation.
11 days ago

IT Services Engineer

Similar jobs you might be interested in:

Create a free job alert for IT Services Engineer in Johannesburg