IT Shared Services Lead

SUMMARY:
IT Shared Services Lead

POSITION INFO:

Introduction

• This position is the MEA ITO shared services lead role required to manage the I.T. operations & infrastructure in the SSA region (plus all remote/satellite sites)

Purpose of the Role

• Ensure continuous operations are maintained at all company sites to agreed OLAs.
• Managed Data Centres, rooms, and all shared services infrastructure adhering to all governance & controls (ISP) guidelines.
• Study network topologies, understand design and engage global teams for changes/extensions/decommissioning.
• Review VM farms and related infrastructure to maximize utilization whilst maintaining the agreed uptime.
• Coordinating global and local teams to drive deployments, upgrades, tech-refreshes, and general support.
• Utilize business acumen to drive investment decisions and to minimize operational outages.
• Execute all projects using -standard Project management processes.
• Consistently revamp processes using industry standard business process reengineering skills thereby ensuring work is done efficiently whilst remaining effective.
• Manage financials (plans, budgets, forecast, etc. so as to maximize investments ensuring that capacity is available in time and targets achieved.

Key Responsibilities:

• Interface to local business as the shared services lead.
• Manage IT operational support for all infrastructure issues, incidents & requests.
• Support Global & Regional Operations teams in the identification, diagnosis and resolution of incidents.
• Lead problem and root cause analysis.
• Provide timely & accurate communications on ITO outages & maintenance.
• Consistently monitor & manage all IT Infrastructure, intervene as necessary.
• Perform comprehensive asset & spares management across all sites.
• Provide project leadership/support as agreed/necessary, all site projects.
• Plan & execute asset tech-refresh actions in alignment to global standards.
• Manage procurement, deployment and return/scrapping of owned/leased infrastructure.
• Provide frequent management reports on shared services.
• Coordinate/support implementation of Patch/Version upgrades to maintain infrastructure.
• Plan/support proposed infrastructure/application changes/upgrades through relevant change control.
• Manage H&S issues, access control reviews, and environmental audits for Data Center/Computer Rooms, ISO & GAO audits, etc..
• Maintain governance & controls on shared infrastructure.
• Conduct shared services supplier SLA performance & Conformance reviews whilst managing vendor relationships. Ensure services are relevant and are compliant.
• Ensure appropriate use of company IT processes, tools and methodologies.
• Contribute/lead financial inputs for all shared services.

Minimum experience & qualifications required

Education Qualification :

• Bachelor''s degree or equivalent qualification in a technical discipline
• Master''s degree with experience in working in a related technical field is desirable

Number of Years of Experience:  

• Minimum of 6 years

Behavioural skills required

• Ability to excite and influence team members in a cross-functional multi-country/region setup.
• Develop strong cultural awareness.
• Exposure to various collaboration tools & techniques.
• Hands on experience with modern facilities and major infrastructure expansion projects.
• Mature OEM business acumen.
• Seasoned project management skills.
• Business Process Reengineering experience.
• Solid understanding of financials (plans, budgets, forecasts, etc.
• Strong emotional intelligence.
• Proven analytical, leadership and interpersonal skills; team-oriented.
• Critical problem solving techniques especially during adverse situations.
• Self-starter and highly motivated; Uses sound business judgment. Inquisitive and innovative.
• Willingness to work in multiple countries.

NB! This job is now closed. You can apply for other jobs by uploading your CV.