IT Support

SUMMARY:
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POSITION INFO:

Overview

Our Client in the Automotive Industry is seeking a IT support to join their team. The successful incumbent will provide IT Support to users on the manufacturing site as a member of the IT support team.

Minimum Requirements

• Grade 12/Matric
• National diploma or degree in Information Technology or equivalent
• 2 – 3 years in a similar role

Job Responsibilities

Users

• Set up new users
• Diagnose and solve user problems
• Assist users in maximising our IT investment, such as explaining Mimecast and email options to users
• Provide users with security training and awareness in conjunction with system tools
• Ensure users log calls for support with the helpdesk and then provide accurate, timely support thereof

Infrastructure

• Desktop support
• LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers and communicate with head office
• WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
• Server administration is minimal in requirements. Following a procedure, adding users, changing passwords, administering disk space and file permissions, and assisting users with drive mappings
• Anti-virus and Windows Updates – these are centrally controlled; however, this post requires the employee to ensure systems are up to date, and if not log this with head office and chase to get this completed timeously
• Backups, to ensure all site backups are successful. These are centrally managed but administered locally.
• Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power always feeding existing core equipment
• Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
• Administrative duties will change from time to time.

Suppliers

• Get quotes
• Follow the procurement process and follow up with suppliers for paperwork and equipment, or services
• Assist suppliers where needed

IT Team

• Work as part of a team of IT support staff nationally
• Assist more junior staff in the region

Continuous Improvement

• Participate in Continuous Improvement drives

Administration

• Conduct general IT administration (Filing, records, etc.)